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Comprehensive Heuristic for Research on Assistance Systems in Organizational Contexts

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Developing Support Technologies

Part of the book series: Biosystems & Biorobotics ((BIOSYSROB,volume 23))

Abstract

In this paper, we develop heuristics to examine social and organizational factors which influence the success of the introduction of assistive systems in organizational contexts. To this end, we draw on the theory of negotiated order and the approach of zones of uncertainty and apply them to socio-technical arrangements. We present the heuristics on the basis of some qualitative interviews. Finally, we discuss the potential of our heuristics for research on assistive systems in general.

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Acknowledgements

We thank the German Federal Ministry of Education and Research for the funding of our research.

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Authors and Affiliations

  1. Institute for Sociology, RWTH Aachen University, Aachen, Germany

    Daniel Houben & Annika Fohn

  2. Institute for Textile Engineering, RWTH Aachen University, Aachen, Germany

    Mario Löhrer, Andrea Altepost, Arash Rezaey & Yves-Simon Gloy

Authors
  1. Daniel Houben
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  2. Annika Fohn
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  3. Mario Löhrer
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  4. Andrea Altepost
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  5. Arash Rezaey
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  6. Yves-Simon Gloy
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Corresponding author

Correspondence to Annika Fohn .

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Editors and Affiliations

  1. Laboratory of Manufacturing Technology, Helmut Schmidt University/University of the Federal Armed Forces Hamburg, Hamburg, Germany

    Athanasios Karafillidis

  2. Laboratory of Manufacturing Technology, Helmut Schmidt University/University of the Federal Armed Forces Hamburg, Hamburg, Germany

    Robert Weidner

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Houben, D., Fohn, A., Löhrer, M., Altepost, A., Rezaey, A., Gloy, YS. (2018). Comprehensive Heuristic for Research on Assistance Systems in Organizational Contexts. In: Karafillidis, A., Weidner, R. (eds) Developing Support Technologies. Biosystems & Biorobotics, vol 23. Springer, Cham. https://doi.org/10.1007/978-3-030-01836-8_18

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  • DOI: https://doi.org/10.1007/978-3-030-01836-8_18

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-01835-1

  • Online ISBN: 978-3-030-01836-8

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