Development of a Support System to Resolve Network Troubles by Mobile Robots

Abstract

Universities have campus networks and different network administration policies. In some universities, network users can install network devices, which are printers, routers or Ethernet switches, in the networks of the rooms of users for themselves. All the users are not familiar with IT and cannot resolve the network troubles whose causes are the installed network devices. The users ask campus network operators of the universities to resolve the troubles instantaneously, but the operators do not know the network environment of the users or resolve the troubles. The network devices do not have management functions such SNMP because the users do not think that the functions are necessary. These network troubles are burdens of campus network operators and increase the cost of network administration. This paper proposes the support system which resolves the network troubles in the user network environments. This paper also implements and evaluates the support system.