Skip to main content

Consumer Behaviour and Marketing Fundamentals for Business Data Analytics

  • Chapter
  • First Online:
Business and Consumer Analytics: New Ideas

Abstract

This chapter provides the reader with a brief introduction to the basics of marketing. The intention is to help a “non-marketer” to understand what is needed in business and consumer analytics from a marketing perspective and continue “bridging the gap” between data scientists and business thinkers. A brief introduction to the discipline of marketing is presented followed by several topics that are crucial for understanding marketing and computational applications within the field. A background of market segmentation and targeting strategies is followed by the description of typical bases for segmenting a market. Further, consumer behaviour literature and theory is discussed as well as the current trends for businesses regarding consumer behaviour.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 299.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 379.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    https://www.tripadvisor.com.

  2. 2.

    https://www.businessforhome.org/2015/04/top-100-global-direct-selling-companies-2015/.

  3. 3.

    https://investor.google.com/financial/tables.html.

  4. 4.

    http://www.investopedia.com/articles/investing/102615/story-instagram-rise-1-photo0sharing-app.asp.

  5. 5.

    https://www.whatsapp.com/.

  6. 6.

    https://techcrunch.com/2014/02/19/facebook-buying-whatsapp-for-16b-in-cash-and-stock-plus-3b-in-rsus/.

  7. 7.

    https://www.reuters.com/article/us-eu-dataprotection-whatsapp/facebooks-eu-regulator-says-whatsapp-yet-to-resolve-data-sharing-issue-idUSKCN1GC2H8.

  8. 8.

    http://blogs.gartner.com/peter-sondergaard/monetizing-personal-big-data-second-stage-of-digitalization/.

  9. 9.

    http://econsultancy.com/blog/67441-start-me-up-people-io-allows-people-to-monetize-their-personal-data/.

  10. 10.

    http://www.forbes.com/sites/danielnewman/2015/04/14/10-top-trends-driving-the-future-of-marketing/2/.

  11. 11.

    https://www.theguardian.com/science/2016/jul/27/how-the-ice-bucket-challenge-led-to-an-als-research-breakthrough.

  12. 12.

    https://en.wikipedia.org/wiki/Construct_validity.

  13. 13.

    https://en.wikipedia.org/wiki/Cronbach's_alpha.

  14. 14.

    https://en.wikipedia.org/wiki/Multivariate_statistics.

  15. 15.

    https://en.wikipedia.org/wiki/Factor_analysis.

  16. 16.

    https://en.wikipedia.org/wiki/Principal_component_analysis.

  17. 17.

    https://en.wikipedia.org/wiki/Raymond_Cattell.

  18. 18.

    https://www.theanalysisfactor.com/the-fundamental-difference-between-principal-component-analysis-and-factor-analysis/.

  19. 19.

    http://www.spss.com.hk/amos/index.htm.

  20. 20.

    http://www.statmodel.com/index.shtml.

  21. 21.

    https://www.smartpls.com/.

  22. 22.

    http://info.smartpls.com/index.php.

  23. 23.

    https://en.wikipedia.org/wiki/Regression_analysis.

  24. 24.

    https://www.stata.com/manuals/fmm.pdf.

  25. 25.

    https://www.sawtoothsoftware.com/.

  26. 26.

    https://www.pragmaticmarketing.com/resources/articles/conjoint-analysis-101.

  27. 27.

    https://www.sawtoothsoftware.com/download/techpap/undca15.pdf.

  28. 28.

    https://help.xlstat.com/customer/en/portal/articles/2062346-conjoint-analysis-in-excel-tutorial?b_id=9283.

  29. 29.

    https://www.ibm.com/us-en/marketplace/spss-conjoint.

  30. 30.

    https://cran.r-project.org/web/packages/conjoint/conjoint.pdf.

References

  1. Sudhanshu Aggarwal, Juan A. Garay, and Amir Herzberg. Adaptive video on demand. In James H. Anderson, David Peleg, and Elizabeth Borowsky, editors, Proceedings of the Thirteenth Annual ACM Symposium on Principles of Distributed Computing, Los Angeles, California, USA, August 14–17, 1994, page 402. ACM, 1994.

    Google Scholar 

  2. Susanne Albers and Achim Passen. New online algorithms for story scheduling in web advertising. In Fedor V. Fomin, Rusins Freivalds, Marta Z. Kwiatkowska, and David Peleg, editors, Automata, Languages, and Programming - 40th International Colloquium, ICALP 2013, Riga, Latvia, July 8–12, 2013, Proceedings, Part II, volume 7966 of Lecture Notes in Computer Science, pages 446–458. Springer, 2013.

    Google Scholar 

  3. P. L. Andrade, G. Recalde J. Hemerly, and P. Ryan. From big data to big social and economic opportunities: Which policies will lead to leveraging data-driven innovation’s potential? The Global Information Technology Report 2014, Geneva: World Economic Forum and INSEAD, 2014.

    Google Scholar 

  4. Richard P. Bagozzi, Youjae Yi, and Lynn W. Phillips. Assessing construct validity in organizational research. Administrative Science Quarterly, 36(3):421–458, 1991.

    Article  Google Scholar 

  5. Frank M. Bass, Douglas J. Tigert, and Ronald T. Lonsdale. Market segmentation: Group versus individual behavior. Journal of Marketing Research, 5(3):pp. 264–270, 1968.

    Article  Google Scholar 

  6. Hans Baumgartner and Christian Homburg. Applications of structural equation modeling in marketing and consumer research: A review. International Journal of Research in Marketing, 13(2):139–161, 1996.

    Article  Google Scholar 

  7. T. P. Beane and D. M. Ennis. Market segmentation: A review. European Journal of Marketing, 21(5):20–42, 1987.

    Article  Google Scholar 

  8. Asunción Beerli, Josefa D. Martín, and Augustín Quintana. A model of customer loyalty in the retail banking market. European Journal of Marketing, 38(1/2):253–275, 2004.

    Article  Google Scholar 

  9. Indranil Bose and Xi Chen. Quantitative models for direct marketing: A review from systems perspective. European Journal of Operational Research, 195(1):1–16, 2009.

    Article  MathSciNet  MATH  Google Scholar 

  10. Burton F. Bowman and Frederick E. McCormick. Market segmentation and marketing mixes. Journal of Marketing, 25(3):pp. 25–29, 1961.

    Article  Google Scholar 

  11. Stephen Brown. Art or science?: Fifty years of marketing debate. Journal of Marketing Management, 12(4):243–267, 1996.

    Article  Google Scholar 

  12. Timothy A Brown. Confirmatory factor analysis for applied research. Guilford Publications, 2nd edition, 2014.

    Google Scholar 

  13. Westland J. C. Structural Equation Models; Studies in Systems, Decision and Control, volume 22. Springer, Cham, 2015.

    Google Scholar 

  14. Donald T Campbell and Donald W Fiske. Convergent and discriminant validation by the multitrait-multimethod matrix. Psychological bulletin, 56(2):81, 1959.

    Article  Google Scholar 

  15. J. Douglas Carroll and Paul E. Green. Guest editorial: Psychometric methods in marketing research: Part i, conjoint analysis. Journal of Marketing Research, 32(4):385–391, 1995.

    Google Scholar 

  16. Gary H. Chao, Maxwell K. Hsu, and Carol Scovotti. Predicting donations from a cohort group of donors to charities: A direct marketing case study. IJORIS, 2(3):20–38, 2011.

    Google Scholar 

  17. Shiyao Chen and Lang Tong. IEMS for large scale charging of electric vehicles: Architecture and optimal online scheduling. In IEEE Third International Conference on Smart Grid Communications, SmartGridComm 2012, Tainan, Taiwan, November 5–8, 2012, pages 629–634. IEEE, 2012.

    Google Scholar 

  18. Gaetano Chinnici, Mario D’Amico, and Biagio Pecorino. A multivariate statistical analysis on the consumers of organic products. British Food Journal, 104(3/4/5):187–199, 2002.

    Article  Google Scholar 

  19. Gilbert A. Churchill. A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16(1):64–73, 1979.

    Article  Google Scholar 

  20. Tim Cooper, Ryan LaSalle, and Kuangyi Wei. Guarding and growing personal data value. Technical report, Accenture, 01 2016.

    Google Scholar 

  21. L. J. Cronbach and P. E. Meehl. Construct validity in psychological tests. Psychological Bulletin, 52(4):281–302, 1955.

    Article  Google Scholar 

  22. Marek Cygan, Marcin Mucha, Piotr Sankowski, and Qiang Zhang. Online pricing with impatient bidders. In Robert Krauthgamer, editor, Proceedings of the Twenty-Seventh Annual ACM-SIAM Symposium on Discrete Algorithms, SODA 2016, Arlington, VA, USA, January 10–12, 2016, pages 190–201. SIAM, 2016.

    Google Scholar 

  23. Natalie J. de Vries, Ahmed Shamsul Arefin, and Pablo Moscato. Gauging heterogeneity in online consumer behaviour data: A proximity graph approach. In IEEE Fourth International Conference on Social Computing and Big Data and Cloud Computing. IEEE, 2014.

    Google Scholar 

  24. Natalie J. de Vries and Jamie Carlson. Customer engagement, brands and social media. Journal of Brand Management, 21(6):495–515, Aug 2014.

    Article  Google Scholar 

  25. Natalie J. de Vries, Jamie Carlson, and Pablo Moscato. A data-driven approach to reverse engineering customer engagement models: Towards functional constructs. PLOS ONE, 9(7):e102768, 2014.

    Article  Google Scholar 

  26. Joel Dean. Problems of product-line pricing. Journal of Marketing, 14(4):518–528, 1950.

    Article  Google Scholar 

  27. Adamantios Diamantopoulos and Judy A. Siguaw. Introducing LISREL. Sage Publishing, 2000.

    Book  Google Scholar 

  28. Peter R. Dickson and James L. Ginter. Market segmentation, product differentiation, and marketing strategy. Journal of Marketing, 51(2):pp. 1–10, 1987.

    Article  Google Scholar 

  29. William J. Doll, Weidong Xia, and Gholamreza Torkzadeh. A confirmatory factor analysis of the end-user computing satisfaction instrument. MIS Quarterly, 18(4):453–461, 1994.

    Article  Google Scholar 

  30. Sara Dolnicar. A review of data-driven market segmentation in tourism. Journal of Travel & Tourism Marketing, 12(1):1–22, 2002.

    Article  MathSciNet  Google Scholar 

  31. Peter F. Drucker. Marketing and economic development. Journal of Marketing, 22(3):pp. 252–259, 1958.

    Article  Google Scholar 

  32. Larry Dwyer, Robert Mellor, Zelko Livaic, Deborah Edwards, and Chulwon Kim. Attributes of destination competitiveness: a factor analysis. Tourism analysis, 9(1-1):91–101, 2004.

    Article  Google Scholar 

  33. A. S. C. Ehrenberg. The pattern of consumer purchases. Journal of the Royal Statistical Society. Series C (Applied Statistics), 8(1):26–41, 1959.

    Google Scholar 

  34. Sunil Erevelles, Nobuyuki Fukawa, and Linda Swayne. Big data consumer analytics and the transformation of marketing. Journal of Business Research, “Article in Press”:8 pages, 2015.

    Google Scholar 

  35. Jon Feldman, Monika Henzinger, Nitish Korula, Vahab S. Mirrokni, and Clifford Stein. Online stochastic packing applied to display ad allocation. In Mark de Berg and Ulrich Meyer, editors, Algorithms - ESA 2010, 18th Annual European Symposium, Liverpool, UK, September 6–8, 2010. Proceedings, Part I, volume 6346 of Lecture Notes in Computer Science, pages 182–194. Springer, 2010.

    Google Scholar 

  36. D. W. Fiske. Convergent-discriminant validation in measurements and research strategies. New Directions for Methodology of Social & Behavioral Science, 12:77–92, 1982.

    Google Scholar 

  37. Claes Fornell and David F. Larcker. Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3):382–388, 1981.

    Article  Google Scholar 

  38. Ronald E. Frank and William F. Massy. Market segmentation and the effectiveness of a brand’s price and dealing policies. The Journal of Business, 38(2):pp. 186–200, 1965.

    Article  Google Scholar 

  39. Negin Golrezaei, Hamid Nazerzadeh, and Paat Rusmevichientong. Real-time optimization of personalized assortments. Management Science, 60(6):1532–1551, 2014.

    Article  Google Scholar 

  40. Sulekha Goyat. The basis of market segmentation: a critical review of literature. European Journal of Business and Management, 3(9):45–54, 2011.

    Google Scholar 

  41. Paul E. Green. A new approach to market segmentation. Business Horizons, 20(1):61–73, 1977.

    Article  Google Scholar 

  42. Paul E. Green, Abba M. Krieger, and Yoram Wind. Thirty years of conjoint analysis: Reflections and prospects. Interfaces, 31(3_supplement):S56–S73, 2001.

    Article  Google Scholar 

  43. Paul E. Green and V. Srinivasan. Conjoint analysis in marketing: New developments with implications for research and practice. Journal of Marketing, 54(4):3–19, 1990.

    Article  Google Scholar 

  44. Paul E Green and Venkatachary Srinivasan. Conjoint analysis in consumer research: issues and outlook. Journal of consumer research, 5(2):103–123, 1978.

    Article  Google Scholar 

  45. Anders Gustafsson, Andreas Herrmann, and Frank Huber. Conjoint measurement: Methods and applications. Springer Science & Business Media, 2013.

    Google Scholar 

  46. Joe F. Hair, G. Tomas M. Hult, Christian M. Ringle, and Marko Sarstedt. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Sage Publishing, 2 edition, 2016.

    Google Scholar 

  47. Joe F. Hair, Christian M. Ringle, and Marko Sarstedt. Pls-sem: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2):139–152, 2011.

    Article  Google Scholar 

  48. Joseph F Hair, William C Black, Barry J Babin, and Anderson. Multivariate Data Analysis. Prentice hall Upper Saddle River, NJ, 7 edition, 2009.

    Google Scholar 

  49. Joseph F Hair, William C Black, Barry J Babin, Rolph E Anderson, Ronald L Tatham, et al. Multivariate data analysis, volume 5. Prentice hall Upper Saddle River, NJ, 1998.

    Google Scholar 

  50. Russell I. Haley. Benefit segmentation: A decision-oriented research tool. Journal of Marketing, 32(3):pp. 30–35, 1968.

    Article  Google Scholar 

  51. Andrew Hasty. Treating consumer data like oil: How re-framing digital interactions might bolster the federal trade commission’s new privacy framework notes. Federal Communications Law Journal, 67:293, 2014–2015.

    Google Scholar 

  52. Phillip K. Hellier, Gus M. Geursen, Rodney A. Carr, and John A. Rickard. Customer repurchase intention: A general structural equation model. European Journal of Marketing, 37(11/12):1762–1800, 2003.

    Article  Google Scholar 

  53. Abdulkadir Hiziroglu. Soft computing applications in customer segmentation: State-of-art review and critique. Expert Systems with Applications, 40(16):6491–6507, 2013.

    Article  Google Scholar 

  54. Chien-Ta Bruce Ho and Desheng Dash Wu. Online banking performance evaluation using data envelopment analysis and principal component analysis. Computers & Operations Research, 36(6):1835–1842, 2009.

    Article  MATH  Google Scholar 

  55. H. Hruschka. Market definition and segmentation using fuzzy clustering methods. International Journal of Research in Marketing, 3(2):117–134, 1986.

    Article  Google Scholar 

  56. Xinhui Hu, Arne Ludwig, Andréa W. Richa, and Stefan Schmid. Competitive strategies for online cloud resource allocation with discounts: The 2-dimensional parking permit problem. In 35th IEEE International Conference on Distributed Computing Systems, ICDCS 2015, Columbus, OH, USA, June 29–July 2, 2015, pages 93–102. IEEE, 2015.

    Google Scholar 

  57. Philip Hunter. Biology is the new Physics. EMBO Report, 11(5):350–352, 2010.

    Article  Google Scholar 

  58. Jacob Jacoby. Consumer research: A state of the art review. Journal of Marketing, 42(2):87–96, 1978.

    Google Scholar 

  59. Vimi Jham and Kaleem Mohd Khan. Determinants of performance in retail banking: Perspectives of customer satisfaction and relationship marketing. Singapore Management Review, 30(2):35, 2008.

    Google Scholar 

  60. Richard M. Johnson. Market segmentation: A strategic management tool. Journal of Marketing Research, 8(1):pp. 13–18, 1971.

    Article  Google Scholar 

  61. Ian T Jolliffe. Principal component analysis and factor analysis. In Principal component analysis, pages 115–128. Springer, 1986.

    Google Scholar 

  62. Karl G Jőreskog and Marielle Thiilo. Lisrel a general computer program for estimating a linear structural equation system involving multiple indicators of unmeasured variables. ETS Research Report Series, 1972(2), 1972.

    Google Scholar 

  63. Jari Kärnä, Eric Hansen, and Heikki Juslin. Social responsibility in environmental marketing planning. European Journal of Marketing, 37(5/6):848–871, 2003.

    Article  Google Scholar 

  64. Richard M. Karp. On-line algorithms versus off-line algorithms: How much is it worth to know the future? In Jan van Leeuwen, editor, Algorithms, Software, Architecture - Information Processing ’92, Volume 1, Proceedings of the IFIP 12th World Computer Congress, Madrid, Spain, 7–11 September 1992, volume A-12 of IFIP Transactions, pages 416–429. North-Holland, 1992.

    Google Scholar 

  65. Angella J. Kim and Eunju Ko. Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research, 65(10):1480–1486, 2012. Fashion Marketing and Consumption of Luxury Brands.

    Google Scholar 

  66. Angella Jiyoung Kim and Eunju Ko. Impacts of luxury fashion brand’s social media marketing on customer relationship and purchase intention. Journal of Global Fashion Marketing, 1(3):164–171, 2010.

    Article  Google Scholar 

  67. Philip Kotler. Behavioral models for analyzing buyers. Journal of Marketing, 29(4):pp. 37–45, 1965.

    Article  Google Scholar 

  68. Jon A. Krosnick. Survey research. Annual Review of Psychology, 50(1):537–567, 1999. PMID: 15012463.

    Article  Google Scholar 

  69. V. Kumar. Evolution of marketing as a discipline: What has happened and what to look out for. Journal of Marketing, 79(1):1–9, 2015.

    Article  Google Scholar 

  70. Jack A. Lesser and Marie Adele Hughes. The generalizability of psychographic market segments across geographic locations. Journal of Marketing, 50(1):pp. 18–27, 1986.

    Article  Google Scholar 

  71. Ting-Peng Liang and Jin-Shiang Huang. An empirical study on consumer acceptance of products in electronic markets: a transaction cost model. Decision Support Systems, 24(1):29–43, 1998.

    Article  Google Scholar 

  72. Barak Libai, Ruth Bolton, Marnix S. Bügel, Ko de Ruyter, Oliver Götz, Hans Risselada, and Andrew T. Stephen. Customer-to-customer interactions: Broadening the scope of word of mouth research. Journal of Service Research, 13(3):267–282, 2010.

    Article  Google Scholar 

  73. Christopher Lovelock and Evert Gummesson. Whither services marketing?: In search of a new paradigm and fresh perspectives. Journal of Service Research, 7(1):20–41, 2004.

    Article  Google Scholar 

  74. Christopher Lovelock, Paul Patterson, and Jochen Wirtz. Services Marketing. Pearson Australia Group Pty Ltd, 6 edition, 2015.

    Google Scholar 

  75. Manoj K Malhotra and Varun Grover. An assessment of survey research in POM: from constructs to theory. Journal of Operations Management, 16(4):407–425, 1998.

    Article  Google Scholar 

  76. William F. Massy and Ronald E. Frank. Short term price and dealing effects in selected market segments. Journal of Marketing Research, 2(2):pp. 171–185, 1965.

    Article  Google Scholar 

  77. Lucy M Matthews, Marko Sarstedt, Joseph F Hair, and Christian M Ringle. Identifying and treating unobserved heterogeneity with fimix-pls: Part ii - a case study. European Business Review, 28(2):208–224, 2016.

    Article  Google Scholar 

  78. Geoffrey McLachlan and David Peel. Finite mixture models. John Wiley & Sons, 2004.

    MATH  Google Scholar 

  79. Joel Michell. Constructs, inferences, and mental measurement. New Ideas in Psychology, 31(1):13–21, 2013. On defining and interpreting constructs: Ontological and epistemological constraints.

    Google Scholar 

  80. Robert M. Morgan and Shelby D. Hunt. The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3):20–38, 1994.

    Article  Google Scholar 

  81. Fionn Murtagh and Pierre Legendre. Ward’s hierarchical agglomerative clustering method: Which algorithms implement ward’s criterion? Journal of Classification, 31(3):274–295, Oct 2014.

    Article  MathSciNet  MATH  Google Scholar 

  82. T. A. Oliveira, Vitor N. Coelho, Marcone J. F. Souza, D. L. T. Boava, F. Boava, Igor Machado Coelho, and Bruno N. Coelho. A hybrid variable neighborhood search algorithm for targeted offers in direct marketing. Electronic Notes in Discrete Mathematics, 47:205–212, 2015.

    Article  MathSciNet  MATH  Google Scholar 

  83. J Paul Peter. Reliability: A review of psychometric basics and recent marketing practices. Journal of marketing research, pages 6–17, 1979.

    Google Scholar 

  84. Alberto Petroni and Marcello Braglia. Vendor selection using principal component analysis. Journal of Supply Chain Management, 36(1):63–69, 2000.

    Article  Google Scholar 

  85. Joseph T. Plummer. The concept and application of life style segmentation. Journal of Marketing, 38(1):pp. 33–37, 1974.

    Google Scholar 

  86. Girish Punj and David W. Stewart. Cluster analysis in marketing research: Review and suggestions for application. Journal of Marketing Research, 20(2):134–148, 1983.

    Article  Google Scholar 

  87. Alan A Roberts. Applying the strategy of market segmentation. Business Horizons, 4(3):65–72, 1961.

    Article  Google Scholar 

  88. Roland T. Rust and Ming-Hui Huang. The service revolution and the transformation of marketing science. Marketing Science, 33(2):206–221, 2014.

    Article  Google Scholar 

  89. Leon Schiffman, Aron O’Cass, Angela Paladino, and Jamie Carlson. Consumer Behaviour. Pearson Australia, Frenchs Forest NSW, 6 edition, 2014.

    Google Scholar 

  90. Christina Sichtmann. An analysis of antecedents and consequences of trust in a corporate brand. European Journal of Marketing, 41(9/10):999–1015, 2007.

    Article  Google Scholar 

  91. A. Prasad Sistla, Ouri Wolfson, Yelena Yesha, and Robert H. Sloan. Towards a theory of cost management for digital libraries and electronic commerce. ACM Trans. Database Syst., 23(4):411–452, 1998.

    Article  Google Scholar 

  92. Noel Y. M. Siu, Charlie C. L. Wang, Ludwig M. K. Chang, and Alice S. Y. Hui. Adapting consumer style inventory to chinese consumers. Journal of International Consumer Marketing, 13(2):29–47, 2001.

    Article  Google Scholar 

  93. Wendell R. Smith. Product differentiation and market segmentation as alternative marketing strategies. Journal of Marketing, 21(1):3–8, 1956.

    Article  Google Scholar 

  94. Andrea J. S. Stanaland, May O. Lwin, and Patrick E. Murphy. Consumer perceptions of the antecedents and consequences of corporate social responsibility. Journal of Business Ethics, 102(1):47–55, Aug 2011.

    Google Scholar 

  95. Jan-Benedict E.M. Steenkamp and Hans C.M. van Trijp. The use of lisrel in validating marketing constructs. International Journal of Research in Marketing, 8(4):283–299, 1991.

    Article  Google Scholar 

  96. Douglas Steinley and Michael J Brusco. Evaluating mixture modeling for clustering: Recommendations and cautions. Psychological Methods, 16(1):63, 2011.

    Article  Google Scholar 

  97. David W. Stewart. The application and misapplication of factor analysis in marketing research. Journal of Marketing Research, 18(1):51–62, 1981.

    Article  MathSciNet  Google Scholar 

  98. GS Sureshchandar, Chandrasekharan Rajendran, and RN Anantharaman. Determinants of customer-perceived service quality: a confirmatory factor analysis approach. Journal of services Marketing, 16(1):9–34, 2002.

    Article  Google Scholar 

  99. Michael N Tuma, Reinhold Decker, and Sören W Scholz. A survey of the challenges and pitfalls of cluster analysis application in market segmentation. International Journal of Market Research, 53(3):391–414, 2011.

    Article  Google Scholar 

  100. Jenny van Doorn, Katherine N. Lemon, Vikas Mittal, Stephan Nass, Doreén Pick, Peter Pirner, and Peter C. Verhoef. Customer engagement behavior: Theoretical foundations and research directions. Journal of Service Research, 13(3):253–266, 2010.

    Article  Google Scholar 

  101. Donald E. Vinson, Jerome E. Scott, and Lawrence M. Lamont. The role of personal values in marketing and consumer behavior. Journal of Marketing, 41(2):pp. 44–50, 1977.

    Article  Google Scholar 

  102. Catherine L. Wang and Pervaiz K. Ahmed. The development and validation of the organisational innovativeness construct using confirmatory factor analysis. European Journal of Innovation Management, 7(4):303–313, 2004.

    Article  Google Scholar 

  103. Joe H Ward Jr. Hierarchical grouping to optimize an objective function. Journal of the American statistical association, 58(301):236–244, 1963.

    Article  MathSciNet  Google Scholar 

  104. Michael Wedel and Wagner A. Kamakura. Market Segmentation: Conceptual and Methodological Foundations, volume 8 of International Series in Quantitative Marketing. Springer, New York, USA, 6 edition, 2000.

    Google Scholar 

  105. Michel Wedel and Wagner A Kamakura. Market segmentation: Conceptual and methodological foundations, volume 8. Springer Science & Business Media, 2000.

    Google Scholar 

  106. Drew Westen and Robert Rosenthal. Quantifying construct validity: two simple measures. Journal of personality and social psychology, 84(3):608, 2003.

    Google Scholar 

  107. Martin Wetzels, Ko de Ruyter, and Marcel van Birgelen. Marketing service relationships: the role of commitment. Journal of Business & Industrial Marketing, 13(4/5):406–423, 1998.

    Article  Google Scholar 

  108. Dick R Wittink and Philippe Cattin. Commercial use of conjoint analysis: An update. The Journal of Marketing, pages 91–96, 1989.

    Google Scholar 

  109. H. Wold. Systems analysis by partial least squares. In P. Nijkamp, L. Leitner, and N. Wrigley, editors, Measuring the Unmeasurable, pages 221–225. Marinus Nijhoff, 1985.

    Google Scholar 

  110. Herman Wold. Causal flows with latent variables: partings of the ways in the light of nipals modelling. European Economic Review, 5(1):67–86, 1974.

    Article  Google Scholar 

  111. Sewall Wright. Correlation and causation. Journal of agricultural research, 20(7):557–585, 1921.

    MathSciNet  Google Scholar 

  112. Yooshik Yoon and Muzaffer Uysal. An examination of the effects of motivation and satisfaction on destination loyalty: a structural model. Tourism Management, 26(1):45–56, 2005.

    Article  Google Scholar 

Download references

Acknowledgements

The authors would like to thank Dr. Jamie Carlson for his review and useful suggestions for this chapter. Pablo Moscato acknowledges previous support from the Australian Research Council Future Fellowship FT120100060 and Australian Research Council Discovery Projects DP120102576 and DP140104183.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Natalie Jane de Vries .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

de Vries, N.J., Moscato, P. (2019). Consumer Behaviour and Marketing Fundamentals for Business Data Analytics. In: Moscato, P., de Vries, N. (eds) Business and Consumer Analytics: New Ideas. Springer, Cham. https://doi.org/10.1007/978-3-030-06222-4_2

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-06222-4_2

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-06221-7

  • Online ISBN: 978-3-030-06222-4

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics