Abstract
The aim of the research was to investigate the existing human resource management in a health care organization and develop guidelines for improvement, based on the analysis of the theory and empirical research results. In the research a leading health care organization in Latvia was selected. In total, the organization employs over 1300 people, including more than 600 doctors. The study analyzed in two departments: medical center and health center. Several research methods were applied, incl. SWOT analysis, survey and statistical data analysis. The results of the research indicate that employees lack knowledge and motivation that affects their development and career opportunities in the organization. The organization pays a lot of attention to the client rather than the staff because of the existing quality policy and customer service standards, but the organization lacks human resources management and development strategy. The authors offer human resources development guidelines that can be implemented by the investigated healthcare organization.
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Kalkis, H., Ventins, A., Babris, S., Roja, Z., Bokse, K. (2019). Human Resource Development Opportunities in Latvian Health Care Organization. In: Karwowski, W., Ahram, T. (eds) Intelligent Human Systems Integration 2019. IHSI 2019. Advances in Intelligent Systems and Computing, vol 903. Springer, Cham. https://doi.org/10.1007/978-3-030-11051-2_22
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DOI: https://doi.org/10.1007/978-3-030-11051-2_22
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