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Implementing and Contracting Agile and DevOps: A Survey in the Netherlands

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Digital Services and Platforms. Considerations for Sourcing (Global Sourcing 2018)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 344))

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Abstract

Digital transformations facilitate the need for speed. Continuous deployment is becoming the norm. Organizations need to change their service delivery and are increasingly adopting agile software development and DevOps. This requires different capabilities in IT delivery as well as in the business. A lot of organizations struggle in identifying, retaining and recruiting accountable executives, product owners and scrum masters. Organizations operating in dynamic markets have started earlier with the implementation of agile and DevOps and the delivery percentage of agile and DevOps is higher than for organizations operating in less dynamic markets. Furthermore, the market is anticipating on a decrease of the onshore percentage in delivering agile and DevOps in 2020. The market is also anticipating on an increase of output based contracting for agile and DevOps in 2020. In the current contracts, there are hardly clauses protecting organization for poor service provisioning. Technical debt is predominantly not a service provider risk. Also, most service providers are fully compensated for contracted but cancelled sprints and releases. Both technical debt and cancelled sprints and releases impact the cost efficiency of agile and DevOps significantly. Finally, organizations struggle with re-negotiating their infrastructure contracts to facilitate the agile and DevOps delivery. This all requires attention of Chief Information Officers and procurement departures. They must anticipate on delivery and contracting issues and promote and orchestrate agile and DevOps.

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Acknowledgements

The author would like to thank Rob Beijleveld, Sophie Haans and Arnoud van Gemeren from ICT Media (www.ictmedia.nl) for inviting the members of the ICT Media community to participate in the survey and for facilitating the execution of the survey.

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Authors and Affiliations

  1. TIAS School for Business and Society, Warandelaan 2, PO Box 90153, 5000 LE, Tilburg, The Netherlands

    Erik Beulen

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  1. Erik Beulen
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Correspondence to Erik Beulen .

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Editors and Affiliations

  1. University of Auckland, Auckland, New Zealand

    Julia Kotlarsky

  2. University of Auckland, Auckland, New Zealand

    Ilan Oshri

  3. London School of Economics and Political Science, London, UK

    Leslie Willcocks

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Beulen, E. (2019). Implementing and Contracting Agile and DevOps: A Survey in the Netherlands. In: Kotlarsky, J., Oshri, I., Willcocks, L. (eds) Digital Services and Platforms. Considerations for Sourcing. Global Sourcing 2018. Lecture Notes in Business Information Processing, vol 344. Springer, Cham. https://doi.org/10.1007/978-3-030-15850-7_7

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  • DOI: https://doi.org/10.1007/978-3-030-15850-7_7

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-15849-1

  • Online ISBN: 978-3-030-15850-7

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