Abstract
This chapter provides some reflection on a research project conducted over the course of three years that started with a series of ethnographic studies of outsourced customer contact centres (or call centres) operating on behalf of large telecommunications companies.
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Colombino, T., Willamowski, J., Grasso, A., Hanrahan, B.V. (2020). Deeper into the Wild: Technology Co-creation Across Corporate Boundaries. In: Chamberlain, A., Crabtree, A. (eds) Into the Wild: Beyond the Design Research Lab. Studies in Applied Philosophy, Epistemology and Rational Ethics, vol 48. Springer, Cham. https://doi.org/10.1007/978-3-030-18020-1_4
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