Abstract
It is generally agreed upon that Knowledge Sharing (KS) is an effective process within organizational settings. It is also the corner-stone of many firm’s Knowledge Management (KM) Strategy. Despite the growing significance of KS for organization’s competitiveness and performance, analyzing the level of KS make it difficult for KM to achieve the optimum level of KS. Because of these causes, this study attempts to develop a conceptual model based on one of the IS Theories that is determined as the best model for evaluating the level of KS. In other words, it is Delone and McLean IS Success model that is presented according to the Communication Theory and it covers various perspectives of assessing Information Systems (IS). Hence, these dimensions cause it to be a multidimensional measuring model that could be a suitable model for realizing the level of KS.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Gammelgaard, J., Ritter, T.: Knowledge retrieval process in multinational consulting firms. Danish Social Sciences Research Council, Frederiksberg, Denmark (2000). http://web.cbs.dk/departments/int/seminarpapers/JG-Knowledge.pdf. Accessed 10 Sept 2016
Asllani, A., Luthans, F.: What knowledge managers really do: an empirical and comparative analysis. J. Knowl. Manag. 7(3), 53–66 (2003)
Gold, A.H., Malhotra, A., Segars, A.H.: Knowledge management: an organizational capabilities perspective. J. Manag. Inf. Syst. 18(1), 185–214 (2001)
Aranda, D., Fernandez, L.: Determinants of innovation through a knowledge-based theory lens. Ind. Manag. Data Syst. 102(5), 289–296 (2002)
Ford, D.: Trust and knowledge management: the seeds of success. Queen’s KBE Center for Knowledge-Based Enterprises, Queen’s University, Kingston, ON, Canada (2001). http://business.queensu.ca/knowledge/workingpapers/working/working_01-08.pdf. Accessed 10 Sept 2016
Nonaka, I., Takeuchi, H.: The Knowledge Creating Company: How the Japanese Companies Create the Dynamics of Innovation. Oxford University Press, New York (1995)
Sarkheyli, A., Alias, R.A., Ithnin, N., Esfahani, M.D.: Dimensions of knowledge sharing quality: an empirical investigation. J. Res. Innov. Inf. Syst. 3, 9–18 (2013)
Gupta, A.K., Govindarajan, V.: Knowledge management social dimension: lessons from Nucor Steel. Sloan Manag. Rev. 42(1), 71–81 (2000)
Hung, Y.H., Chou, S.C.: On constructing a knowledge management pyramid model. In: IRI-2005 IEEE International Conference on Information Reuse and Integration, Conf, 2005, pp. 1–6. IEEE (2005)
Alavi, M., Leidner, D.E.: Knowledge management systems: emerging views and practices from the field. In: Proceedings of the 32nd Hawaii International Conference on System Sciences. IEEE Computer Society (1999)
Alavi, M., Leidner, D.E.: Review: Knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Q. 25(1), 107–136 (2001)
Bishop, J.E., O’Reilly, R.L., Maddox, K., Hutchinson, L.J.: Client satisfaction in a feasibility study comparing face-to-face interviews with telepsychiatry. J. Telemed. Telecare 8(4), 217–221 (2002)
Egbu, J.U., Wood, G., Egbu, C.O.: Critical success factors associated with effective knowledge sharing in the provision of floating support services in sheltered housing for the elderly. In: Proceedings of the 26th Annual ARCOM Conference, pp. 849–857 (2010). Association of Researchers in Construction Management
Politis, J.: The connection between trust and knowledge management: what are its implications for team performance. J. Knowl. Manag. 7(5), 55–66 (2003)
Gruenfeld, D.H., Mannix, E.A., Williams, K.Y., Neale, M.A.: Group composition and decision making: how member familiarity and information distribution affect process and performance. Organ. Behav. Hum. Decis. Process. 67(1), 1–15 (1996)
Smith, A., Rupp, W.: Communication and loyalty among knowledge workers: a resource of the firm theory view. J. Knowl. Manag. 6(3), 250–261 (2002)
Whitten, J., Bentley, L., Dittman, K.: System Analysis and Design Methods. McGraw-Hill, New York (2001)
Syed-Ikhsan, S., Rowland, F.: Knowledge management in public organizations: a study on the relationship between organizational elements and the performance of knowledge transfer. J. Knowl. Manag. 8(2), 95–111 (2004)
Connelly, C., Kelloway, E.: Predictors of employees’ perceptions of knowledge sharing cultures. Lead. Organ. Dev. J. 24(5), 294–301 (2003)
Zheng, W., Yang, B., McLean, G.N.: Linking organizational culture, structure, strategy, and organizational effectiveness: mediating role of knowledge management. J. Bus. Res. 63(7), 763–771 (2010)
Goh, S.: Managing effective knowledge transfer: an integrative framework and some practice implications. J. Knowl. Manag. 6(1), 23–30 (2002)
Jennex, M.E.: Knowledge management systems. Int. J. Knowl. Manag. 1(2), i–iv (2005)
Jennex, M.E.: What is knowledge management. Int. J. Knowl. Manag 1(4), i–iv (2005)
Davenport, T.H., Prusak, L.: Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, Boston (2000)
DeLone, W.H., McLean, E.R.: Information systems success: the quest for the dependent variable. Inf. Syst. Res. 3, 60–95 (1992)
DeLone, W.H., McLean, E.R.: The DeLone and McLean model of information systems success: a ten-year update. J. Manag. Inf. Syst. 19(4), 9–30 (2003)
DeLone, W.H., McLean, E.R.: Information systems success revisited. In: Proceedings of the 35th Annual Hawaii International Conference on System Sciences, HICSS, pp. 2966–2976 (2002)
Hu, P.J.-H.: Evaluating telemedicine systems success: a revised model. In: Proceedings of the 36th Annual Hawaii International Conference on System Sciences, p. 8 (2003). https://doi.org/10.1109/hicss.2003.1174379
DeLone, W.H., McLean, E.R.: Measuring e-commerce success: applying the DeLone & McLean information systems success model. Int. J. Electron. Commer. 9(1), 31–47 (2004)
Bharati, P., Berg, D.: Managing information technology for service quality: a study from the other side. IT People 16(2), 183–202 (2003)
Bharati, P., Chaudhury, A.: Product customization on the web: an empirical study of factors impacting choiceboard user satisfaction. Inf. Resour. Manag. J. 19(2), 69–81 (2006)
Chae, H.-C.: IS success model and perceived IT value. In: AMCIS 2007 Proceedings. Paper 397 (2007)
Halawi, L.A., McCarthy, R.V., Aronson, J.E.: An empirical investigation of knowledge-management systems’ success. J. Comput. Inf. Syst. 48(2), 121–135 (2007)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Sarkheyli, A., Song, W.W. (2019). Delone and McLean IS Success Model for Evaluating Knowledge Sharing. In: Hacid, H., Sheng, Q., Yoshida, T., Sarkheyli, A., Zhou, R. (eds) Data Quality and Trust in Big Data. QUAT 2018. Lecture Notes in Computer Science(), vol 11235. Springer, Cham. https://doi.org/10.1007/978-3-030-19143-6_9
Download citation
DOI: https://doi.org/10.1007/978-3-030-19143-6_9
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-19142-9
Online ISBN: 978-3-030-19143-6
eBook Packages: Computer ScienceComputer Science (R0)