The Lean Solution of Hospice Service Design in the “Internet+” Era

Abstract

The hospice service design refers to the design service and solution that the design team supply for the dying people and their families. As a complete service design process, it consists of many related elements, which include both tangible material and intangible non-material elements. The final presentation to the audience is a comprehensive service package which focus on one or more service pain points in the hospice process, is the result of the interdisciplinary service design team. With highly developed digital media, virtual experience and artificial intelligence, the main opportunity for hospice service design exploration is the digital touch point that closely related to the development of Internet technology, that is, relying on the Internet+ design results to respond to the pain points happened in the hospice service process. By working together online and offline, it is possible to build the most sophisticated contemporary hospice service design solution.