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The Macroergonomic Improvement of Total Quality Management Industrial Systems

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Advances in Social and Occupational Ergonomics (AHFE 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 970))

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Abstract

Quality based macroergonomic improvement of industrial systems involve both a technological-organizational component as well as human communities subjectively treated in this system. The essence of Total Quality Management (TQM) is a fact of current, dynamic updating the mentioned above macroergonomic relation creating the industrial system. The base of this update is current identifying and assessing the TQM reaction on changing internal and external macroergonomic conditions. The publication presents the expert method of nonconformities’ estimation and identification of TQM current state with its primary assumptions. The analysis of these nonconformities using the quantitative examinations were conducted in 384 industrial enterprises. On this base a conceptual model of undertakings aiming at permanent improvement of TQM was proposed.

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Author information

Authors and Affiliations

  1. Faculty of Engineering Management, Poznan University of Technology, Strzelecka 11 Str., Poznan, Poland

    Milena Drzewiecka-Dahlke & Leszek Pacholski

Authors
  1. Milena Drzewiecka-Dahlke
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  2. Leszek Pacholski
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Corresponding author

Correspondence to Milena Drzewiecka-Dahlke .

Editor information

Editors and Affiliations

  1. Faculty of Industrial Design Engineering, Delft University of Technology, Delft, Zuid-Holland, The Netherlands

    Richard H.M. Goossens

  2. Okayama University, Okayama, Japan

    Atsuo Murata

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Drzewiecka-Dahlke, M., Pacholski, L. (2020). The Macroergonomic Improvement of Total Quality Management Industrial Systems. In: Goossens, R., Murata, A. (eds) Advances in Social and Occupational Ergonomics. AHFE 2019. Advances in Intelligent Systems and Computing, vol 970. Springer, Cham. https://doi.org/10.1007/978-3-030-20145-6_17

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  • DOI: https://doi.org/10.1007/978-3-030-20145-6_17

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-20144-9

  • Online ISBN: 978-3-030-20145-6

  • eBook Packages: EngineeringEngineering (R0)

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