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Mobbing in Service Companies in Colombia. A Silent Enemy

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Advances in Social and Occupational Ergonomics (AHFE 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 970))

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Abstract

The interpersonal relationships in organizations have generated deficient processes of interrelation due to labour harassment. Inadequate organizational dynamics, in addition to the lack of activation of administrative management strategies for the prevention of these events, lead to the interior of workplaces towards harmful environments, promoting scenarios of arbitrariness and psychological violence.

The objective of this study is to identify psychosocial risk factors at work and outside of work, in addition to stress symptoms in order to verify their relationship with workplace harassment and formulate organizational strategies for their control. This is a mixed and correlational investigation. Realized in four (4) companies of services of transport of raw materials for the industry of the cement, in the municipality of the Calera of the department of Cundinamarca in Colombia.

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Author information

Authors and Affiliations

  1. Corporación Universitaria Minuto de Dios – UVD Occupational Health Administration Program, Bogotá D.C, Colombia

    Carlos Marín & Olga Piñeros

Authors
  1. Carlos Marín
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  2. Olga Piñeros
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Corresponding authors

Correspondence to Carlos Marín or Olga Piñeros .

Editor information

Editors and Affiliations

  1. Faculty of Industrial Design Engineering, Delft University of Technology, Delft, Zuid-Holland, The Netherlands

    Richard H.M. Goossens

  2. Okayama University, Okayama, Japan

    Atsuo Murata

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Marín, C., Piñeros, O. (2020). Mobbing in Service Companies in Colombia. A Silent Enemy. In: Goossens, R., Murata, A. (eds) Advances in Social and Occupational Ergonomics. AHFE 2019. Advances in Intelligent Systems and Computing, vol 970. Springer, Cham. https://doi.org/10.1007/978-3-030-20145-6_41

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  • DOI: https://doi.org/10.1007/978-3-030-20145-6_41

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-20144-9

  • Online ISBN: 978-3-030-20145-6

  • eBook Packages: EngineeringEngineering (R0)

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