Abstract
This research aimed to identify usability issues in the interaction with a payment application for a digital parking meter system located in Guadalajara, Mexico. A usability test was carried out by twenty participants divided into two groups—ten younger and ten older adults—. The main task evaluated was making a payment using the application. Participants were asked to do the task on two consecutive occasions. Once the interaction with the application finished the usability questionnaires A and B were administered. The results show that younger and older participants found problems and made mistakes when using the system. Younger and older participants suggested the need for modifications to the application. The paper discusses how understanding the experience and needs of both groups of users can help to develop a more accessible and usable app.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
González-Oñate, A., Fanjul-Peyró, A.: Aplicaciones móviles para personas mayores: un estudio sobre su estrategia actual. Aula Abierta 47, 107–112 (2018). https://doi.org/10.17811/rifie.47.1.2018.107-112
Instituto Nacional de Estadistica y Geografia. Comunicado de Prensa Núm. 105/18 20 de Febrero de 2018 (2018)
González, K.D.: Envejecimiento demográfico en México: análisis comparativo entre las entidades federativas. Conapo 129 (2015). http://www.conapo.gob.mx/es/CONAPO/Envejecimiento_demografico_en_Mexico
Petrovcic, A., Rogelj, A., Dolnicar, V.: Computers in human behavior smart but not adapted enough: heuristic evaluation of smartphone launchers with an adapted interface and assistive technologies for older adults. Comput. Hum. Behav. 79, 123–136 (2018). https://doi.org/10.1016/j.chb.2017.10.021
Díaz-Bossini, J., Moreno, L.: Accessibility to mobile interfaces for older people. Procedia Comput. Sci. 27, 57–66 (2014). https://doi.org/10.1016/j.procs.2014.02.008
Zhou, J., Rau, P.P., Salvendy, G.: Older adults’ use of smart phones: an investigation of the factors influencing the acceptance of new functions. Behav. Inf. Technol. 33(6), 552–560 (2014). https://doi.org/10.1080/0144929X.2013.780637
Meuter, M.L., Ostrom, A.L., Bitner, M.J., Roundtree, R.: The influence of technology anxiety on consumer use and experiences with self-service technologies. J. Bus. Res. 56(11), 899–906 (2003)
Gobierno de Guadalajara: Aquí hay lugar, parquimetros virtuales, 20 Octubre 2017, de Gobierno de Guadalajara (2017). https://guadalajara.gob.mx/bienestacionado/
Tejada-Gutiérrez, A., González-Torres, P., Chávez-Sánchez, I., Aceves-González, C.: Inclusive smart parking: usability analysis of digital parking meter for younger and older users. In: Di Bucchianico, G. (ed.) Advances in Design for Inclusion. AHFE 2018. Advances in Intelligent Systems and Computing, vol. 776. Springer, Cham (2019)
Lewis, J.: IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use. Int. J. Hum.-Comput. Interact. 7(1), 57–78 (1995)
Renaud, K., Van Biljon, J.: Predicting technology acceptance and adoption by the elderly: a qualitative study. In: Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists, Wilderness, South Africa, 6–8 October 2008, pp. 210–219. https://doi.org/10.1145/1456659.1456684
Acknowledgments
We want to thank our research participants for their contributions to this research. We would also like to thank the staff of the Ergonomics Research Centre and the Master of Ergonomics for their support and advice during this project.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
González-Torres, P., Chávez-Sánchez, I., Tejada-Gutiérrez, A., Fernández-Rivera, C.M., Aceves-González, C. (2020). Usability Analysis of the Payment Method with an Application of Digital Parking Meters with Younger and Older Users. In: Di Bucchianico, G. (eds) Advances in Design for Inclusion. AHFE 2019. Advances in Intelligent Systems and Computing, vol 954. Springer, Cham. https://doi.org/10.1007/978-3-030-20444-0_13
Download citation
DOI: https://doi.org/10.1007/978-3-030-20444-0_13
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-20443-3
Online ISBN: 978-3-030-20444-0
eBook Packages: EngineeringEngineering (R0)