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The Effect of Anthropomorphization and Gender of a Robot on Human-Robot Interactions

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Advances in Neuroergonomics and Cognitive Engineering (AHFE 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 953))

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Abstract

The popularity of assistant robots has increased in the recent past. Past research has looked at the effect of anthropomorphization of robots and considered the consumers’ gender as an important factor. However, research has not examined the interaction between a robot’s gender and its level of anthropomorphization on human-robot interactions. Our results indicate that males and females perceive a service failure differently depending upon the level of anthropomorphization of the robots involved in the failure.

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Author information

Authors and Affiliations

  1. Drexel University, 3141 Chestnut Street, Philadelphia, PA, 19104, USA

    Hongjun Ye, Haeyoung Jeong, Wenting Zhong, Siddharth Bhatt, Kurtulus Izzetoglu, Hasan Ayaz & Rajneesh Suri

  2. Drexel Business Solutions Institute, 3220 Market Street, Philadelphia, PA, 19104, USA

    Hasan Ayaz & Rajneesh Suri

Authors
  1. Hongjun Ye
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  2. Haeyoung Jeong
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  3. Wenting Zhong
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  4. Siddharth Bhatt
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  5. Kurtulus Izzetoglu
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  6. Hasan Ayaz
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  7. Rajneesh Suri
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Corresponding author

Correspondence to Hongjun Ye .

Editor information

Editors and Affiliations

  1. Drexel University, Philadelphia, PA, USA

    Hasan Ayaz

Appendices

Appendix A: Types of Robots

Appendix B: Likeability

Item no.

Description

1

I would enjoy knowing the robot assistant

2

The robot assistant is friendly

3

The robot assistant is likeable

4

I would enjoy interacting with the robot assistant

  1. Note: items were rated on a seven-point scale (1 = strongly disagree; 7 = strongly agree)

Appendix C: Level of Anthropomorphism

Item no.

Description

1

It seems almost as if the robot assistant has its own beliefs and desires

2

It seems almost as if the robot assistant has a conscience (i.e., able to perceive what is right and what is wrong like a human)

3

It seems almost as if the robot assistant has a mind of its own

4

It seems the robot assistant has a consciousness (i.e., can receive and process information like a human)

  1. Note: items were rated on a seven-point scale (1 = strongly disagree; 7 = strongly agree)

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Ye, H. et al. (2020). The Effect of Anthropomorphization and Gender of a Robot on Human-Robot Interactions. In: Ayaz, H. (eds) Advances in Neuroergonomics and Cognitive Engineering. AHFE 2019. Advances in Intelligent Systems and Computing, vol 953. Springer, Cham. https://doi.org/10.1007/978-3-030-20473-0_34

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