Abstract
This study aims to identify the effect of ERP system on the work environment of end users, in regarding of problem-solving support, job discretion, management visibility and cross-functionality, authority and decision rights and overall impact on the organization. This research used the survey methodology to collect data from the end-users who work for enterprises with an ERP system in Ho Chi Minh City, Vietnam. SPSS and Amos were used to test hypotheses through the Structural Equation Modeling (SEM). The study reports the impact of ERP system product performance in term of problem-solving support, job discretion, management visibility and cross-functionality, authority and decision rights and overall impact on the organization in the period of post-ERP implementation in the viewpoint of end-user in Vietnam. Based on this result, some managerial implications have been suggested.
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Pham, Q.T., Misra, S., Huynh, L.N.H., Ahuja, R. (2019). Investigating Enterprise Resource Planning (ERP) Effect on Work Environment. In: Misra, S., et al. Computational Science and Its Applications – ICCSA 2019. ICCSA 2019. Lecture Notes in Computer Science(), vol 11623. Springer, Cham. https://doi.org/10.1007/978-3-030-24308-1_50
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