Abstract
Higher education performs highly essential roles or responsibilities in both the economic development and cultural reconstruction of every nation of the world. However, the quality of higher education is crucial in this respect. Therefore, Total Quality Management (TQM) in higher education institutions (HEI) is in perspective in this paper. This high quality can only be achieved by these institutions by having long term planning, formulating yearly quality programs and executing such quality programs to the letter annually so that the vision of the higher education institutions can be accomplished. Applying TQM concepts is an important thing that can go a long way to revive higher education institutions through entrenching awareness about quality into everything or every procedure undertaken by the higher institution. This particular study makes efforts at analyzing TQM concepts in higher education institutions. This is done by outlining some available literature on Critical Success Factors (CSF) of TQM as well as the execution of TQM in all areas to improve the total quality management practices as well as the outcomes of such practices. As a concept or an approach, TQM contributes immensely towards making sure that projects are properly delivered to the target stakeholders based on their requirements. In this paper, five Critical Success Factors have been identified, and these are communication as a means of improving quality, organizational management, employee involvement, training and development, and recognition, and culture. All these must be given proper consideration by HEI before total quality can be achieved or become successful.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Akareem, H.S., Hossain, S.S.: Determinants of education quality: what makes students’ perception different? Open Rev. Educ. Res. 3(1), 52–67 (2016)
Al Shobaki, M. J., Naser, S.S.A.: The role of the practice of excellence strategies in education to achieve sustainable competitive advantage to institutions of higher education-faculty of engineering and information technology at Al-Azhar University in Gaza a model (2017)
Kumpulainen, K., Lankinen, T.: Striving for educational equity and excellence. In: Miracle of Education Anonymous, pp. 71–82. Springer (2016)
Middlehurst, R.: Quality: an organising principle for higher education? High. Educ. Q. 46(1), 20–38 (1992)
Saraph, J.V., Benson, P.G., Schroeder, R.G.: An instrument for measuring the critical factors of quality management. Decis. Sci. 20(4), 810–829 (1989)
Ahire, S.L., Golhar, D.Y., Waller, M.A.: Development and validation of TQM implementation constructs. Decis. Sci. 27(1), 23–56 (1996)
Fotopoulos, C.B., Psomas, E.L.: The impact of “soft” and “hard” TQM elements on quality management results. Int. J. Qual. Reliab. Manage. 26(2), 150–163 (2009)
Sila, I., Ebrahimpour, M.: An investigation of the total quality management survey based research published between 1989 and 2000: a literature review. Int. J. Qual. Reliab. Manage. 19(7), 902–970 (2002)
Idris, M.A., Zairi, M.: Sustaining TQM: a synthesis of literature and proposed research framework. Total Qual. Manage. Bus. Excell. 17(9), 1245–1260 (2006)
Singh, P.J., Smith, A.: An empirically validated quality management measurement instrument. Benchmarking: Int. J. 13(4), 493–522 (2006)
Vouzas, F.K., Gotzamani, K.D.: Best practices of selected Greek organizations on their road to business excellence: the contribution of the new ISO 9000: 2000 series of standards. TQM Mag. 17(3), 259–266 (2005)
Karuppusami, G., Gandhinathan, R.: Pareto analysis of critical success factors of total quality management: a literature review and analysis. TQM Mag. 18(4), 372–385 (2006)
Prajogo, D.I., McDermott, C.M.: The relationship between total quality management practices and organizational culture. Int. J. Oper. Prod. Manage. 25(11), 1101–1122 (2005)
Chapman, R., Al-Khawaldeh, K.: TQM and labour productivity in Jordanian industrial companies. TQM Mag. 14(4), 248–262 (2002)
Al-Khalifa, K.N., Aspinwall, E.M.: The development of total quality management in Qatar. TQM Mag. 12(3), 194–204 (2000)
Alomaim, N., Zihni Tunca, M., Zairi, M.: Customer satisfaction@ virtual organizations. Manage. Decis. 41(7), 666–670 (2003)
Baidoun, S.: The implementation of TQM philosophy in Palestinian organization: a proposed non-prescriptive generic framework. TQM Mag. 16(3), 174–185 (2004)
Crosby, P.B.: Quality is Still Free: Making Quality Certain in Uncertain Times. McGraw-Hill Companies, New York (1996)
Schmidt, W.H., Finnigan, J.P.: The Race without A Finish Line: America’s Quest for Total Quality. Jossey-Bass Management Series. ERIC, Kingswood (1992)
Johnson, H.T.: Relevance regained: total quality management and the role of management accounting. Crit. Perspect. Acc. 5(3), 259–267 (1994)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Oluwafemi, I., Laseinde, T. (2020). Useful Total Quality Management Critical Success Fundamentals in Higher Education Institution. In: Ahram, T., Karwowski, W., Pickl, S., Taiar, R. (eds) Human Systems Engineering and Design II. IHSED 2019. Advances in Intelligent Systems and Computing, vol 1026. Springer, Cham. https://doi.org/10.1007/978-3-030-27928-8_158
Download citation
DOI: https://doi.org/10.1007/978-3-030-27928-8_158
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-27927-1
Online ISBN: 978-3-030-27928-8
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)