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Total Quality Management Fundamentals and Evolving Outcomes in Higher Education Institutions

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Human Systems Engineering and Design II (IHSED 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1026))

Abstract

Findings from the literature has identified various barriers preventing most higher education institutions from implementing TQM in their respective institutions, this could be attributed to the fact that most TQM associated concepts may not have a substantial continuous impact on the majority of concepts and customs of educational quality. However, this study seeks to identify and discuss various fundamentals of TQM in HEIs, identify various accomplishments of TQM in HEIs. The study contributes to the body of knowledge by analyzing the key TQM fundamentals adopted by various researchers. It was also seen that the most treasured and adopted TQM fundamentals in the HEIs are the ones that concerns the human aspect of the institutions, in other words, the major stakeholders; students, both academic and non-academic staff members and the top management.

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Author information

Authors and Affiliations

  1. Postgraduate School of Engineering Management, University of Johannesburg, Johannesburg, RSA

    Ifetayo Oluwafemi

  2. Mechanical and Industrial Engineering Technology Department, University of Johannesburg, Johannesburg, RSA

    Timothy Laseinde

Authors
  1. Ifetayo Oluwafemi
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  2. Timothy Laseinde
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Corresponding author

Correspondence to Ifetayo Oluwafemi .

Editor information

Editors and Affiliations

  1. Institute for Advanced Systems Engineering, University of Central Florida, Orlando, FL, USA

    Tareq Ahram

  2. University of Central Florida, Orlando, FL, USA

    Waldemar Karwowski

  3. Department of Computer Science, Universität der Bundeswehr München, Neubiberg, Germany

    Stefan Pickl

  4. Université de Reims Champagne Ardenne, Reims Cedex 2, France

    Redha Taiar

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Oluwafemi, I., Laseinde, T. (2020). Total Quality Management Fundamentals and Evolving Outcomes in Higher Education Institutions. In: Ahram, T., Karwowski, W., Pickl, S., Taiar, R. (eds) Human Systems Engineering and Design II. IHSED 2019. Advances in Intelligent Systems and Computing, vol 1026. Springer, Cham. https://doi.org/10.1007/978-3-030-27928-8_162

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