Abstract
User eXperience (UX) and Usability are well-known concepts in Human-Computer Interaction (HCI). Traditionally related to Service Science, Customer eXperience also becomes a relevant HCI topic. It extends the UX concept, in a holistic approach. It focuses on customer’s interaction with the whole range of products, systems and services that a company offers. Forming CX professionals may be challenging. The paper presents a comparative study on students’ perception on CX. The survey includes students from Chile, Romania, and Spain. It compares the perception of students enrolled in different programs: Computer Science, Tourism, Medical Technology, Law, and Civil Engineering.
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Acknowledgments
We would like to thank to all students involved in the study. Camila Bascur has been granted the “INF-PUCV” Graduate Scholarship. Authors from Pontificia Universidad Católica de Valparaíso and Universidad de Playa Ancha are participating in the HCI-Collab Project – The Collaborative Network to Support HCI Teaching and Learning Processes in IberoAmerica (http://hci-collab.com/).
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Rusu, C. et al. (2020). Forming Customer eXperience Professionals: A Comparative Study on Students’ Perception. In: Ahram, T., Karwowski, W., Pickl, S., Taiar, R. (eds) Human Systems Engineering and Design II. IHSED 2019. Advances in Intelligent Systems and Computing, vol 1026. Springer, Cham. https://doi.org/10.1007/978-3-030-27928-8_60
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DOI: https://doi.org/10.1007/978-3-030-27928-8_60
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