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Tailorable Remote Assistance with RemoteAssistKit: A Study of and Design Response to Remote Assistance in the Manufacturing Industry

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Collaboration Technologies and Social Computing (CRIWG+CollabTech 2019)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 11677))

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Abstract

In this paper we present our findings from interviewing manufacturing employees about their remote assistance practices and requirements to remote assistance technology. We found that their needs were rather heterogeneous regarding mobility, camera setups and location of guidance. We built the prototype RemoteAssistKit (RAK) as a design response to their heterogeneous needs. RAK is a tailorable remote assistance solution, where different mobility modes, camera setups and locations of guidance can be explored and interchanged using a graphical user interface. RAK thus moves some of the design responsibility from the designer to the users, who are empowered to tailor remote assistance to their needs and preferences.

The work reported here is funded by MADE Digital (Project 6151-00006B).

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Author information

Authors and Affiliations

  1. Department of Computer Science, Aarhus University, Aarhus, Denmark

    Troels Ammitsbøl Rasmussen & Kaj Gronbak

Authors
  1. Troels Ammitsbøl Rasmussen
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  2. Kaj Gronbak
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Corresponding author

Correspondence to Troels Ammitsbøl Rasmussen .

Editor information

Editors and Affiliations

  1. Osaka University, Osaka, Japan

    Hideyuki Nakanishi

  2. University of Electro-Communications, Tokyo, Japan

    Hironori Egi

  3. University of Tartu, Tartu, Estonia

    Irene-Angelica Chounta

  4. Ritsumeikan University, Shiga, Japan

    Hideyuki Takada

  5. Otsuma Women’s University, Tokyo, Japan

    Satoshi Ichimura

  6. University of Duisburg-Essen, Duisburg, Germany

    Ulrich Hoppe

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Rasmussen, T.A., Gronbak, K. (2019). Tailorable Remote Assistance with RemoteAssistKit: A Study of and Design Response to Remote Assistance in the Manufacturing Industry. In: Nakanishi, H., Egi, H., Chounta, IA., Takada, H., Ichimura, S., Hoppe, U. (eds) Collaboration Technologies and Social Computing. CRIWG+CollabTech 2019. Lecture Notes in Computer Science(), vol 11677. Springer, Cham. https://doi.org/10.1007/978-3-030-28011-6_6

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  • DOI: https://doi.org/10.1007/978-3-030-28011-6_6

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-28010-9

  • Online ISBN: 978-3-030-28011-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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