Skip to main content
SpringerLink
Log in

Diagnosing the Administration Systems as a Prerequisite for Enterprises Business Processes Reengineering

  • Conference paper
  • First Online:
Advances in Intelligent Networking and Collaborative Systems (INCoS 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1035))

Abstract

This paper proposes the method for diagnosing the administration systems as a prerequisite for an enterprise’s business processes reengineering. The method is based on identifying these systems’ capacity to facilitate the achievement of the established purposes of the company (“target-means” principle) in the context of transposed projections of the Balance Scorecard (internal processes within administration systems; personnel learning and growth in them; “customers” satisfaction with administration systems; financial aspects of these systems).

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Agrawal, S.: Competency based balanced scorecard model: an integrative perspective. Indian J. Ind. Relat. 44(1), 24–34 (2008)

    Google Scholar 

  2. Kaplan, R., Norton, D.P.: The Balanced Scorecard: Translating Strategy into Action. Harvard Business Review Press, Boston (1996)

    Google Scholar 

  3. Kunz, G.: Zielvereinbarungen und Balanced Scorecard. Personal 51(10), 488–493 (1999)

    Google Scholar 

  4. Shadbolt, N.M.: The balanced scorecard: a strategic management tool for ranchers. Rangelands 29(2), 4–9 (2007)

    Article  Google Scholar 

  5. Humphreys, K., Shayne Gary, M., Trotman, K.T.: Dynamic decision making using the balanced scorecard framework. Account. Rev.: J. Am. Account. Assoc. 91(5), 1441–1465 (2016)

    Article  Google Scholar 

  6. Kryvinska, N.: Building consistent formal specification for the service enterprise agility foundation. J. Serv. Sci. Res. 4(2), 235–269 (2012)

    Article  Google Scholar 

  7. Kaczor, S., Kryvinska, N.: It is all about services - fundamentals, drivers, and business models. J. Serv. Sci. Res. 5(2), 125–154 (2013)

    Article  Google Scholar 

  8. Kryvinska, N., Gregus, M.: SOA and Its Business Value in Requirements, Features, Practices and Methodologies. Comenius University in Bratislava (2014). (ISBN 9788022337649)

    Google Scholar 

  9. Molnár, E., Molnár, R., Kryvinska, N., Greguš, M.: Web Intelligence in practice. J. Serv. Sci. Res. 6(1), 149–172 (2014)

    Article  Google Scholar 

  10. Auger, N., Roy, D.: The balanced scorecard: a tool for health policy decision-making. Can. J. Public Health/Revue Canadienne De Sante’e Publique 95(3), 233–234 (2004)

    Google Scholar 

  11. Burney, L., Swanson, N.: The relationship between balanced scorecard characteristics and managers’ job satisfaction. J. Manag. Issues 22(2), 166–181 (2010)

    Google Scholar 

  12. Bütikofer, P.: Balanced Scorecard als Instrument zur Steuerung eines IT-Unternehmens im Wandel – Ein Praxisbericht über die Einführung der Balanced Scorecard bei der Systor AG. Die Unternehmung 53(5), 321–332 (1999)

    Google Scholar 

  13. Gardiner, C.: Balanced scorecard ethics. Bus. Prof. Ethics J. 21(3/4), 129–150 (2002)

    Article  Google Scholar 

  14. Kurylova, A.: Postroyeniye sbalansirovannoy sistemy pokazateley kak effektivnogo sredstva finansovogo mekhanizma upravleniya na predpriyatiyakh avtomobil’noy promyshlennosti. Korporativnyye finansy 1, 55–67 (2011)

    Google Scholar 

  15. Kolesnykova, T., Martyshova, Y.: Issledovaniye vozmozhnostey vnedreniya sistemy elektronnogo dokumentooborota v organizatsii. Uspekhi v khimii i khimicheskoy tekhnologii XII/10, 22–25 (2007)

    Google Scholar 

  16. Dyer, J.: A clarification of “remarks on the analytic hierarchy process”. Manag. Sci. 36(3), 274–275 (1990)

    Article  Google Scholar 

  17. Holder, R.: Some comments on the analytic hierarchy process. J. Oper. Res. Soc. 41(11), 1073–1076 (1990)

    Article  Google Scholar 

  18. Islam, R., Biswal, M., Alam, S.: Clusterization of alternatives in the analytic hierarchy process. Mil. Oper. Res. 3(1), 69–78 (1997)

    Article  Google Scholar 

  19. Gregus, M., Kryvinska, N.: Service Orientation of Enterprises - Aspects, Dimensions, Technologies. Comenius University in Bratislava (2015). (ISBN 9788022339780)

    Google Scholar 

  20. Lv, M., Chen, K., Xue, L., Su, Y., Li, R.: Hierarchy analysis for flow units division of low-permeability reservoir: a case study in Xifeng oilfield, Ordos basin. Energy Explor. Exploit. 28(2), 71–86 (2010)

    Article  Google Scholar 

  21. Korobov, V., Tutygin, A.: Preimushchestva i nedostatki metoda analiza iyerarkhiy. Izvestiya Rossiyskogo gosudarstvennogo pedagogicheskogo universiteta im. A.I. Gertsena 122, 108–115(2010)

    Google Scholar 

  22. Saati, T: Prinyatiye resheniy. Radio i svyaz’, Moskva (1993)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Lviv Polytechnic National University, Bandera Street, 12, Lviv, Ukraine

    Oleg Kuzmin, Vadym Ovcharuk & Volodymyr Zhezhukha

  2. Imperial College London, London, UK

    Dhruv Mehta

  3. Faculty of Management, Comenius University in Bratislava, 831 04, Bratislava, Slovakia

    Jan Gregus

Authors
  1. Oleg Kuzmin
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Vadym Ovcharuk
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Volodymyr Zhezhukha
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Dhruv Mehta
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Jan Gregus
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Volodymyr Zhezhukha .

Editor information

Editors and Affiliations

  1. Department of Information and Communication Engineering, Faculty of Information Engineering, Fukuoka Institute of Technology, Fukuoka, Japan

    Leonard Barolli

  2. Division of Computer Science and Intelligent Systems, Faculty of Science and Technology, Oita University, Oita, Japan

    Hiroaki Nishino

  3. School of Science and Technology, Kwansei Gakuin University, Sanda, Japan

    Hiroyoshi Miwa

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Kuzmin, O., Ovcharuk, V., Zhezhukha, V., Mehta, D., Gregus, J. (2020). Diagnosing the Administration Systems as a Prerequisite for Enterprises Business Processes Reengineering. In: Barolli, L., Nishino, H., Miwa, H. (eds) Advances in Intelligent Networking and Collaborative Systems. INCoS 2019. Advances in Intelligent Systems and Computing, vol 1035. Springer, Cham. https://doi.org/10.1007/978-3-030-29035-1_50

Download citation

Publish with us

Policies and ethics

Search

Navigation