Abstract
Human beings live in a society with a complex system of social-emotional relations. Trust is one key concept in this system. It can help to reduce the social complexity, mainly in those cases where it is necessary to cooperate. Thus, the area of social robotics has been studying different approaches to perform cooperative tasks between humans and robots. Here, we examine the influence of a set of factors (gender, emotional representation, making Small Talk and embodiment) that may affect the trustworthiness of a robot. The results showed that these factors influence the level of trust that people put in robots. Specifically, a social robot with embodiment telling a sad story with sad facial expression and gestures has more influence on the trust level of a female subject.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Deutsch, M.: Cooperation and trust: Some theoretical notes. Nebraska, pp. 275–318 (1962)
Kollock, P.: The emergence of exchange structures: an experimental study of uncertainty, commitment, and trust. Am. J. Sociol. 100(2), 313–345 (1994)
Wagner, A.R.: The Role of Trust and Relationships in Human-Robot Social Interaction. Ph.D. dissertation (2009)
Breazeal, C.: Social robots for health applications. in Annual International Conference of the IEEE Engineering in Medicine and Biology Society, pp. 5368–5371. IEEE (2011)
Broadbent, E., Stafford, R., MacDonald, B.: Acceptance of healthcare robots for the older population: review and future directions. Int. J. Soc. Robot. 1(4), 319–330 (2009). https://doi.org/10.1007/s12369-009-0030-6
Lee, J.J., Knox, W.B., Wormwood, J.B., Breazeal, C., DeSteno, D.: Computationally modeling interpersonal trust. Front. Psychol. 4, 893 (2013)
Hancock, P.A., Billings, D.R., Schaefer, K.E., Chen, J.Y., De Visser, E.J., Parasuraman, R.: A meta-analysis of factors affecting trust in human-robot interaction. Hum. Factors 53(5), 517–527 (2011)
Ahmad, W., Nooraishya, W., Ali, N.M.: A study on persuasive technologies: the relationship between user emotions, trust and persuasion. Int. J. Interact. Multimedia Artif. Intell. 5(1), 57–61 (2018)
Cheng, X., Macaulay, L.: Exploring individual trust factors in computer mediated group collaboration: a case study approach. Group Decis. Negot. 23(3), 533–560 (2014)
Freedy, A., DeVisser, E., Weltman, G., Coeyman, N.: Measurement of trust in human-robot collaboration. In: International Symposium on Collaborative Technologies and Systems 2007, CTS 2007, pp. 106–114 (2007)
Martelaro, N., Nneji, V.C., Ju, W., Hinds, P.: Tell me more: Designing HRI to encourage more trust, disclosure, and companionship. In: Eleventh ACM/IEEE International Conference on Human Robot Interaction, pp. 181–188. IEEE Press (2016)
Hancock, P.A., Billings, D.R., Schaefer, K.E.: Can you trust your robot? Ergon. Des. Q. Hum. Factors Appl. 19(3), 24–29 (2011)
Ullrich, D., Diefenbach, S.: Truly social robots-understanding human-robot interaction from the perspective of social psychology. In: VISIGRAPP (2: HUCAPP), pp. 39–45 (2017)
van den Brule, R., Dotsch, R., Bijlstra, G., Wigboldus, D.H.J., Haselager, P.: Do robot performance and behavioral style affect human trust? Int. J. Soc. Robot. 6(4), 519–531 (2014)
Youssef, K., De Silva, P.R., Okada, M.: Exploring the four social bonds evolvement for an accompanying minimally designed robot. Social Robotics. LNCS (LNAI), vol. 9388, pp. 337–347. Springer, Cham (2015). https://doi.org/10.1007/978-3-319-25554-5_34
Lazányi, K., Hajdu, B.: Trust in human-robot interactions. In: 2017 IEEE 14th International Scientific Conference on Informatics, pp. 216–220. IEEE (2017)
Paradeda, R., Hashemian, M., Guerra, C., Prada, R., Dias, J., Paiva, A.: Fides: how emotions and small talks may influence trust in an embodied vs. non-embodied robot ( extended abstract ). In: Proceedings of the 16th International Conference on Autonomous Agents and Multiagent Systems (AAMAS 2017), no. 16, São Paulo, Brazil, forthcoming (2017)
Heerink, M.: Exploring the influence of age, gender, education and computer experience on robot acceptance by older adults. In: Proceedings of the 6th International Conference on Human-robot Interaction, pp. 147–148. ACM (2011)
Schaefer, K.: The perception and measurement of human-robot trust (2013)
Acknowledgment
This work was supported by national funds through Fundação para a Ciência e a Tecnologia (FCT) with references UID/CEC/50021/2019 and SFRH/BD/118006/2016, through the project AMIGOS (PTDC/EEISII/7174/2014), and the project RAGE funded by the EU under the H2020-ICT-2014-1 program with grant agreement No 644187. We would like to acknowledge the CNPq (201833/2014-0) and UERN-Brazil.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Hashemian, M., Paradeda, R., Guerra, C., Paiva, A. (2019). Do You Trust Me? Investigating the Formation of Trust in Social Robots. In: Moura Oliveira, P., Novais, P., Reis, L. (eds) Progress in Artificial Intelligence. EPIA 2019. Lecture Notes in Computer Science(), vol 11805. Springer, Cham. https://doi.org/10.1007/978-3-030-30244-3_30
Download citation
DOI: https://doi.org/10.1007/978-3-030-30244-3_30
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-30243-6
Online ISBN: 978-3-030-30244-3
eBook Packages: Computer ScienceComputer Science (R0)