Abstract
The emergence of super-applications is a complete game changer in how future governments will deliver e-services and interact with their citizens. With respect to this, the scope of currently established e-government stage models is exhausted. Therefore, this article proposes a “provident stage” as an extension of the Layne and Lee stage model, that adequately addresses the rapid technological development and evolvement of mobile- and smart-government solutions. We argue that super-applications can drive the transformation of e-government towards a yet unforeseen quality level: smart government. This article discusses that transition process, the influence of mobile government solutions in this as well as emerging citizens’ expectations for modern government service delivery.
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Lemke, F., Taveter, K., Erlenheim, R., Pappel, I., Draheim, D., Janssen, M. (2020). Stage Models for Moving from E-Government to Smart Government. In: Chugunov, A., Khodachek, I., Misnikov, Y., Trutnev, D. (eds) Electronic Governance and Open Society: Challenges in Eurasia. EGOSE 2019. Communications in Computer and Information Science, vol 1135. Springer, Cham. https://doi.org/10.1007/978-3-030-39296-3_12
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