Abstract
The process of assembling an order or picking in distribution centers is manual in most cases. Past studies have shown the relationship between the performance of the operator and a work method designed, based on ergonomics rules. However, the management of changes when implementing a picking management model has not been evidenced until now. Therefore, this research study proposes a picking management model that aligns the elements of change management with those of a work-study and a validation method with five phases that will deal with the whole picking process. Validation presents a case study where the most relevant research result is the reduction of the damaged inventory from 4% to 1.5% and other evaluation indicators. Finally, conclusions of result analysis based on the validation of the model within a distribution center are presented.
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Canales-Ramos, L., Velasquez-Vargas, A., Chavez-Soriano, P., Raymundo-Ibañez, C., Perez, M. (2020). Picking Management Model with a Focus on Change Management to Reduce the Deterioration of Finished Products in Mass Consumption Distribution Centers. In: Ahram, T., Karwowski, W., Vergnano, A., Leali, F., Taiar, R. (eds) Intelligent Human Systems Integration 2020. IHSI 2020. Advances in Intelligent Systems and Computing, vol 1131. Springer, Cham. https://doi.org/10.1007/978-3-030-39512-4_114
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DOI: https://doi.org/10.1007/978-3-030-39512-4_114
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