Skip to main content
SpringerLink
Log in

Beauty Attracts the Eye but Character Captures the Heart: Why Personality Matters in Chat Bot Design

  • Conference paper
  • First Online:
Intelligent Human Systems Integration 2020 (IHSI 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1131))

Included in the following conference series:

  • 4692 Accesses

Abstract

Why does personality matters in chat bot design? People project human traits onto everything and now, with the proliferation of conversational user interfaces these objects can talk back. That is why is it important to create a personality for your chat bot that is relatable and believable and conveys appropriate meaning and emotion in a style and language that is congruent with your end users expectations. This paper describes how a variety of user-centred design techniques, including psychometric profiling, observation and discourse analysis were used to design a personality for a chat bot for use in military settings.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. McCrae, R., Costa, P.T., Lord, W.: NEO Personality Inventory, Third Edition UK. Ref-ID: U_NEO-PI-3_L / P-ID: U_NEO-PI-3 (2015)

    Google Scholar 

  2. Wikipedia: Lexical Semantics (2014). https://en.wikipedia.org/wiki/Lexical_semantics

  3. Rawlinson, K.: Digital assistants like Siri and Alexa entrench gender biases, says UN (2019). https://www.theguardian.com/technology/2019/may/22/digital-voice-assistants-siri-alexa-gender-biases-unesco-says

  4. Forbes Insights (2018). https://www.forbes.com/sites/insights-intelai/2018/09/21/alexa-and-cortana-and-siri-get-ready-for-the-9-to-5/#7454f021a3c5

Download references

Author information

Authors and Affiliations

  1. Thales UK Limited, 350 Longwater Avenue, Green Park, Reading, Berkshire, RG2 6GF, UK

    Helen Muncie

Authors
  1. Helen Muncie
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Helen Muncie .

Editor information

Editors and Affiliations

  1. Institute for Advanced Systems Engineering, University of Central Florida, Orlando, FL, USA

    Tareq Ahram

  2. University of Central Florida, Orlando, FL, USA

    Waldemar Karwowski

  3. Dipartimento Di Ingegneria, Edificio 25, Università di Modena e Reggio Emilia, Modena, Modena, Italy

    Alberto Vergnano

  4. Department of Mechanical and Civil Engineering, University of Modena, Modena, Modena, Italy

    Francesco Leali

  5. GRESPI, Université de Reims Champagne-Ardenne, Reims Cedex 2, France

    Redha Taiar

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Muncie, H. (2020). Beauty Attracts the Eye but Character Captures the Heart: Why Personality Matters in Chat Bot Design. In: Ahram, T., Karwowski, W., Vergnano, A., Leali, F., Taiar, R. (eds) Intelligent Human Systems Integration 2020. IHSI 2020. Advances in Intelligent Systems and Computing, vol 1131. Springer, Cham. https://doi.org/10.1007/978-3-030-39512-4_150

Download citation

Publish with us

Policies and ethics

Search

Navigation