Abstract
There is something about smart artificial systems that fascinates us. In recent decades we have seen researchers, technology experts, large technology companies and governments across the world investing significant time in getting artificial systems to be smarter, more interactive and easier to communicate with. Smart assistants are slowly becoming an integral part of our lives, but they are far from perfect. There are many concerns and questions that must be addressed about these assistants. How can we create the ideal version of this partnership? How can we break the barriers to communication with these systems? This paper will highlight how companies are addressing the issues with artificial systems by designing systems that are safer, more accurate and trustworthy.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Newville, L.: Development of the Phonograph at Alexander Graham Bell’s Volta Laboratory. http://www.gutenberg.org/files/30112/30112-h/30112-h.htm
Weizenbaum, J.: Computer Power and Human Reason: From Judgment to Calculation, p. 2, 3, 6, 182, 189. W.H. Freeman and Company, New York (1976)
Pearl, C.: Designing Voice User Interfaces: Principles of Conversational Experiences, 1st edn. O’Reilly, Sebastopol (2016)
Pradhan, A., Mehta, K., Findlater, L.: Accessibility came by accident: use of voice-controlled intelligent personal assistants by people with disabilities (2018)
Gerson, P., Sita, K., Zhu, C., Ehsani, J., Klauer, S., Dingus, T., Simons-Morton, B.: Distracted driving, visual inattention, and crash risk among teenage drivers. Am. J. Prev. Med. 56(4), 494–500 (2019)
Lamming, M., Flynn, M.: Forget-Me-Not, intimate computing in support of human memory. In: Proceedings of FRIEND21 1994 International Symposium on Next Generation Human Interface (1994)
Portet, F., Vacher, M., Golanski, C., et al.: Pers. Ubiquit. Comput. 17, 127 (2013)
Kinsella, B.: U.S. Smart speaker ownership rises 40% in 2018 to 66.4 million and Amazon echo maintains market share lead says new report from Voicebot (2019). https://voicebot.ai/2019/03/07/u-s-smart-speaker-ownership-rises-40-in-2018-to-66-4-million-and-amazon-echo-maintains-market-share-lead-says-new-report-from-voicebot/
Kinsella, B.: U.S. Smart display user base grew 558% in 2018 and more than doubled in second half of the year, Amazon holds two-thirds market share (2019). https://voicebot.ai/2019/03/07/u-s-smart-display-user-base-grew-558-in-2018-and-more-than-doubled-in-second-half-of-the-year-amazon-holds-two-thirds-market-share/
Acknowledgments
We would like to acknowledge our staff, our leadership, our board and our Digital Innovation and Consumer Experience (DICE) Group team members who actively support us in our quest for creating solutions that improve lives.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Patwardhan, V., Gomes, N., Ottenstein, M. (2020). Your Voice Assistant Will See You Now: Reducing Complexity in Human and Artificial System Collaboration Using Voice as an Operating System. In: Ahram, T., Karwowski, W., Vergnano, A., Leali, F., Taiar, R. (eds) Intelligent Human Systems Integration 2020. IHSI 2020. Advances in Intelligent Systems and Computing, vol 1131. Springer, Cham. https://doi.org/10.1007/978-3-030-39512-4_87
Download citation
DOI: https://doi.org/10.1007/978-3-030-39512-4_87
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-39511-7
Online ISBN: 978-3-030-39512-4
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)