Abstract
Globalization of markets and the technological growth promote new business opportunities for companies, but also present major challenges in terms of competitiveness and sustainability. To meet these challenges, companies implement policies of continuous improvement and lean management reducing their waste. The case study presented belongs to a project regards to an airline company that lands at a main airport of a European city. It focuses on the local baggage flow on ground handling processes and aims to make lean its operations. Operational indicators and processes’ waste identification were made on the gemba walk and a Waste Relation Matrix was developed allowing to quantify the relationship of the several types of waste identified on the baggage flow.
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Acknowledgements
The authors would like to thank the Unidade de Investigação e Desenvolvimento em Engenharia Mecânica e Industrial for its support (UNIDEMI—UID/EMS/0067/2019).
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Barroso, A.P., Machado, V.H., Carvalho, H. (2020). Towards Lean Ground Handling Processes at an Airport. In: Rossi, M., Rossini, M., Terzi, S. (eds) Proceedings of the 6th European Lean Educator Conference. ELEC 2019. Lecture Notes in Networks and Systems, vol 122. Springer, Cham. https://doi.org/10.1007/978-3-030-41429-0_22
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DOI: https://doi.org/10.1007/978-3-030-41429-0_22
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