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Representing Knowledge on the European Small Claims Procedure

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Web, Artificial Intelligence and Network Applications (WAINA 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1150))

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Abstract

In line with the SCAN project Consortium’s objectives, there is the need to evaluate the implementation of the Regulation on the European Small Claims Procedure and the dissemination of the knowledge about this procedure among consumers and SMEs at the European level. At this aim a set of questionnaires were carried out and verified by the partners to the Consortium. In this paper we perform analysis of the process for collecting suggestions and extracting information from the questionnaires with the aim to evaluate the level of consumers’ satisfactions regarding the European Small Claims Procedure framework.

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Notes

  1. 1.

    Sections 2 and 4 are to be attributed to all authors; Sects. 1, 3 and 5 in particular are to be attributed to Marco Giacalone.

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Acknowledgments

This paper has been produced with the financial support of the Justice Programme of the European Union SCAN project (Small Claims Analysis Net 2017-2019), Call (JUST-AG-2017/JUST-JCOO-AG-2017) under Grant Agreement No. 800830.

The contents of this report are the sole responsibility of the authors and can in no way be taken to reflect the views of the European Commission.

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Authors and Affiliations

  1. University of Naples Federico II, via Claudio 21, 80125, Naples, Italy

    Antonino Ferraro

  2. Vrije Universiteit Brussel & LSTS, 4B304, Pleinlaan 2, 1050, Brussels, Belgium

    Marco Giacalone

Authors
  1. Antonino Ferraro
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  2. Marco Giacalone
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Corresponding author

Correspondence to Antonino Ferraro .

Editor information

Editors and Affiliations

  1. Department of Information and Communication Engineering, Fukuoka Institute of Technology, Fukuoka, Japan

    Leonard Barolli

  2. Department of Electrical Engineering and Information Technology, University of Naples “Frederico II”, Naples, Italy

    Flora Amato

  3. Department of Political Science, University of Campania Luigi Vanvitelli, Caserta, Italy

    Francesco Moscato

  4. Faculty of Business Administration, Rissho University, Tokyo, Japan

    Tomoya Enokido

  5. Department of Advanced Sciences, Hosei University, Tokyo, Japan

    Makoto Takizawa

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Ferraro, A., Giacalone, M. (2020). Representing Knowledge on the European Small Claims Procedure. In: Barolli, L., Amato, F., Moscato, F., Enokido, T., Takizawa, M. (eds) Web, Artificial Intelligence and Network Applications. WAINA 2020. Advances in Intelligent Systems and Computing, vol 1150. Springer, Cham. https://doi.org/10.1007/978-3-030-44038-1_90

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