Abstract
Artificial Intelligence application are becoming increasingly complex and sophisticated in order to shorten the gap between the users and digital systems. Nowadays, researchers and companies are making a big effort to develop new forms of interactions with a growing number and kinds of electronic devices, with a particular attention on the conversational interface, spoken or written. A chatbot is software that simulates and processes human conversations, allowing users to interact with digital devices as if they were communicating with a real person. In this paper we introduce a Chatbot for the cultural heritage domain [1], able to respond to a simple single-line query or to suggest users, as a digital assistants, by providing increasing levels of customisation through the collection and the processing of users’ conversations.
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Acknowledgments
This paper has been produced with the financial support of the Project financed by Campania Region of Italy ‘REMIAM - Rete Musei intelligenti ad avanzata Multimedialitá’. CUP B63D18000360007.
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Canonico, R. et al. (2020). A Smart ChatBot for Specialist Domains. In: Barolli, L., Amato, F., Moscato, F., Enokido, T., Takizawa, M. (eds) Web, Artificial Intelligence and Network Applications. WAINA 2020. Advances in Intelligent Systems and Computing, vol 1150. Springer, Cham. https://doi.org/10.1007/978-3-030-44038-1_92
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DOI: https://doi.org/10.1007/978-3-030-44038-1_92
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