Abstract
Emotional work is an activity that influences the organizational culture of the health sector. The physical and mental activities of workers include emotional functions due to the type of service they provide, because it is part of the corporate image; constituting an excessive emphasis on the development of work [1]. For this reason, it is necessary to evaluate the psychosociological conditions and the consequences of emotional work in health services institutions in the city of Bogotá - Colombia. Methods, mixed study with descriptive scope of situations that affect the health of these workers. Population of 291 workers of 20 health units in Bogotá. Use of instrument battery for the evaluation of psychosocial risk factors. Levels of reliability in the questionnaires; intra-work of 0.957 and stress 0.83. Main psychosocial risk found, precariousness and precarious work based on the forms of recruitment and compensation in 72% of workers.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
López, L., González, J., Blandón, A.: Trabajo emocional: conceptos y características1Revisión de literatura. Civilizar Cienc. Soc. Humanas 18, 103–114 (2018). http://dx.doi.org/10.22518/usergioa/jour/ccsh/2018.2/a08
Piñeros, O., Marín, C.: Toxicología psicosocial. Disruptores y predictores. Una mirada a docentes Colombianos. ORP 2017. Psicosociología (2017)
Gracia, E., Ramos, J., Moliner, C.: El Trabajo Emocional desde una perspectiva clarificadora, tras treinta años de investigación. Univ. Psychol. 13, 1517–1529 (2014). https://doi.org/10.11144/Javeriana.UPSY13-4.tepc
OMS: Salud mental: fortalecer nuestra respuesta (2018). http://www.who.int/es/news-room/fact-sheets/detail/mental-health-strengthening-our-response
Mesmer-Magnus, J.R., DeChurch, L.A., Wax, A., Anderson, K.T.: Dissonance matters: meta-analytic examination of the antecedents and consequences of emotional labor. Acad. Manag. Proc. 2011, 1–6 (2011). https://doi.org/10.5465/ambpp.2011.65870196
Yozgat, U., Çalışkan, S.C., Oben Ürü, F.: Exploring emotional dissonance: on doing what you feel and feeling what you do. Procedia - Soc. Behav. Sci. 58, 673–682 (2012). https://doi.org/10.1016/j.sbspro.2012.09.1045
Supersalud-Colombia: Reporte de Peticiones, Quejas, Reclamos y Denuncias. Total de peticiones, quejas, reclamos y denuncias correspondientes al mes de marzo de 2019 (2019). https://www.supersalud.gov.co/es-co/vigilados/estadisticas
Marín, C., Piñeros, O.: Organizational management, human resources and mobbing. Findings in Colombia. In: Advances in Safety Management and Human Factors, AHFE 2018, vol. 791, pp. 110–115 (2018). https://doi.org/10.1007/978-3-319-94589-7
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Piñeros, O., Marín, C. (2020). Emotional Work and Organizational Culture in Colombian Health Institutions. A Multidimensional Construction. In: Ahram, T., Taiar, R., Gremeaux-Bader, V., Aminian, K. (eds) Human Interaction, Emerging Technologies and Future Applications II. IHIET 2020. Advances in Intelligent Systems and Computing, vol 1152. Springer, Cham. https://doi.org/10.1007/978-3-030-44267-5_63
Download citation
DOI: https://doi.org/10.1007/978-3-030-44267-5_63
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-44266-8
Online ISBN: 978-3-030-44267-5
eBook Packages: EngineeringEngineering (R0)