Abstract
A large part of the problems with regard to delivery times and quality of processes at Arnao Industrial Radiators are due to high maintenance times and undefined working methods. Thus, the company seeks to standardize production processes and train its personnel. The company gave an opportunity to resolve these issues to students who together with the company’s personnel sought to implement a set of improvements and reduce the activities that did not add value to the service. In the investigation, in which the causes affecting the areas were analyzed, a lack of organization, poor cleanliness, an inadequate use of tools for inspections, polluted material, reprocesses, and non-conforming material in unassigned areas were identified as factors that put the service at risk and the quality level of the plant in doubt. Therefore, the client requested immediate corrective actions; thus, the main purpose of this project was to reduce delivery time and optimize the quality of the processes.
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Orihuela-Meza, T., Peñafiel-Carrera, J., Mamani-Macedo, N., Raymundo-Ibañez, C., Dominguez, F. (2020). Service Model Under the Lean and Change Management Approaches to Reduce Delivery Times and Optimize the Quality of Processes in a Company in the Metal-Mechanic Sector. In: Ahram, T., Taiar, R., Gremeaux-Bader, V., Aminian, K. (eds) Human Interaction, Emerging Technologies and Future Applications II. IHIET 2020. Advances in Intelligent Systems and Computing, vol 1152. Springer, Cham. https://doi.org/10.1007/978-3-030-44267-5_96
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DOI: https://doi.org/10.1007/978-3-030-44267-5_96
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