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Barriers in Business-IT Alignment in the Banking Sector in a Developing Country: A Case Study of Commercial Banks in the Gambia

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Information Systems (EMCIS 2019)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 381))

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Abstract

Business-IT Alignment (BITA) is still one of the top management concerns in many organizations due to its strategic benefits. Researchers have highlighted the importance of understanding the significance of BITA in improving organizational performance and gaining competitive advantage. BITA is a dynamic process, and organizations need to adjust it continuously. Moreover, there is still a need for new knowledge on the barriers in BITA in different organizations, like e.g., those from developing countries where were done a few research studies. Therefore, this research has focused on organizations from the banking sectors of The Gambia to identify the barriers in BITA. The research strategy used was survey research and the data was collected through semi-structured interviews combine with internal documents of the studied organizations and analyzed using thematic analysis. The study has identified in total 26 barriers in BITA from which eight are new barriers in BITA in the banking sector organizations of The Gambia. The results of the study contribute to BITA research and can help business and IT managers in attaining and sustaining business-IT alignment and improving their organizational performance.

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Acknowledgements

The first author of this paper had a Swedish Institute scholarship that gave him the opportunity and support to do this research work during his master studies at Stockholm University.

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Authors and Affiliations

  1. Department of Computer and Systems Sciences, Stockholm University, Borgarfjordsgatan 12, 164 07, Kista, Sweden

    Ebrima Jobarteh, Neha Agrawal & Lazar Rusu

Authors
  1. Ebrima Jobarteh
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  2. Neha Agrawal
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  3. Lazar Rusu
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Corresponding author

Correspondence to Lazar Rusu .

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Editors and Affiliations

  1. University of Nicosia, Nicosia, Cyprus

    Marinos Themistocleous

  2. British University in Dubai, Dubai, United Arab Emirates

    Maria Papadaki

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Jobarteh, E., Agrawal, N., Rusu, L. (2020). Barriers in Business-IT Alignment in the Banking Sector in a Developing Country: A Case Study of Commercial Banks in the Gambia. In: Themistocleous, M., Papadaki, M. (eds) Information Systems. EMCIS 2019. Lecture Notes in Business Information Processing, vol 381. Springer, Cham. https://doi.org/10.1007/978-3-030-44322-1_37

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  • DOI: https://doi.org/10.1007/978-3-030-44322-1_37

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-44321-4

  • Online ISBN: 978-3-030-44322-1

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