Abstract
Data Envelopment Analysis (DEA) is a linear programming tool that indicates benchmarking peers for inefficient service units to become efficient. Nevertheless, for strategic reasons the benchmarking of best practices and knowledge aggregation from efficient competitors is not usual. A time-series adaptation for directional model is proposed in this work as an alternative. The analysis applied to one branch unit of Brazilian Federal Saving Bank allowed an internal benchmarking of efficient periods of which innovative processes, competitive strategies, human resource changes, and specific incentive structures were adopted. This added knowledge provided an advantage to improve the performance of the service unit. In addition, managers to draw the best strategy in each period can use the model on pre-determined goals.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Carpenter, S., Rudge, S.: A self-help approach to knowledge management benchmarking. J. Knowl. Manag. 7(5), 82–95 (2003)
O’Dell, C., Wiig, K., Odem, P.: Benchmarking unveils emerging knowledge management strategies. Benchmark. Int. J. 6(3), 202–211 (1999)
Cepeda-Carrion, I., Martelo-Landroguez, S., Leal-Rodríguez, A.L., Leal-Millán, A.: Critical processes of knowledge management: an approach toward the creation of customer value. Eur. Res. Manag. Bus. Econ. 23, 1–7 (2016). https://doi.org/10.1016/j.iedeen.2016.03.001
Nonaka, I., Konno, N.: The concept of “Ba”: building a foundation for knowledge creation. Calif. Manage. Rev. 40, 40–54 (1998). https://doi.org/10.2307/41165942
Wang, S., Noe, R.A.: Knowledge sharing: a review and directions for future research. Hum. Resour. Manag. Rev. 20, 115–131 (2010). https://doi.org/10.1016/j.hrmr.2009.10.001
Chang, C.L., Lin, T.-C.: The role of organizational culture in the knowledge management process. J. Knowl. Manag. 19, 433–455 (2015). https://doi.org/10.1108/JKM-08-2014-0353
Hooff, B., Huysman, M.: Managing knowledge sharing: emergent and engineering approaches. Inf. Manag. 46, 1–8 (2009). https://doi.org/10.1016/j.im.2008.09.002
Daraio, C., Kerstens, K., Nepomuceno, T., Sickles, R.C.: Empirical surveys of frontier applications: a meta-review. Int. Trans. Oper. Res. 27, 709–738 (2020). https://doi.org/10.1111/itor.12649
Daraio, C., Kerstens, K.H., Nepomuceno, T.C.C., Sickles, R.: Productivity and efficiency analysis software: an exploratory bibliographical survey of the options. J. Econ. Surv. 33(1), 85–100 (2019)
Calvo-Mora, A., Navarro-García, A., Rey-Moreno, M., Periañez-Cristobal, R.: Excellence management practices, knowledge management and key business results in large organisations and SMEs: a multi-group analysis. Eur. Manag. J. 34, 661–673 (2016). https://doi.org/10.1016/j.emj.2016.06.005
Chambers, R.G., Chung, Y., Färe, R.: Profit, directional distance functions, and Nerlovian efficiency. J. Optim. Theory Appl. 98(2), 351–364 (1998)
Färe, R., Grosskopf, S.: New directions: efficiency and productivity, vol. 3 (2006)
Daraio, C., Simar, L.: Directional distances and their robust versions: computational and testing issues. Eur. J. Oper. Res. 237(1), 358–369 (2014)
Nepomuceno, T.C., Costa, A.P.C.: Resource allocation with time series DEA applied to Brazilian Federal Saving banks. Econ. Bull. 39(2), 1384–1392 (2019)
Nepomuceno, T.C.C., Daraio, C., Costa, A.P.C.S.: Combining multi-criteria and directional distances to decompose non-compensatory measures of sustainable banking efficiency. Appl. Econ. Lett. 27(4), 329–334 (2020)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Nepomuceno, T.C.C., de Carvalho, V.D.H., Costa, A.P.C.S. (2020). Time-Series Directional Efficiency for Knowledge Benchmarking in Service Organizations. In: Rocha, Á., Adeli, H., Reis, L., Costanzo, S., Orovic, I., Moreira, F. (eds) Trends and Innovations in Information Systems and Technologies. WorldCIST 2020. Advances in Intelligent Systems and Computing, vol 1159. Springer, Cham. https://doi.org/10.1007/978-3-030-45688-7_34
Download citation
DOI: https://doi.org/10.1007/978-3-030-45688-7_34
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-45687-0
Online ISBN: 978-3-030-45688-7
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)