Abstract
Application of IT in public administration is usually understood as a way to higher performance of existing public administration authorities, digitization of existing documents, easier spreading of information, and better control over citizens than as a way to the transformation of the public administration business model. However, the digital transformation of public administration is nowadays more significant and acute than in any other area as it is also stated in famous OECD E-government Imperative: “E-government is more about the government than about the “e””. In the chapter, we analyze the essential factors of public administration business and propose the way to the application of the idea of digital transformation in public administration based on the idea of process-driven management as a representative of the essence of digital transformation.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
It should be noted that the meaning of the concept Citizen is not equal to the meaning of the concept Physical Person. So, the “end of life” of the citizen does not mean necessarily the physical death but any possible end of citizenship.
- 2.
Particularly in PA, the great problem is change of legislation, necessary for the application of changes in PA processes, competences and other related aspects. Digital transformation of PA is impossible without the legislative changes.
References
Hammer, M., Champy, J.: Reengineering the Corporation: A Manifesto for Business Revolution, 1st Harper Business Essentials pbk. edn. Harper-Business Essentials, New York (2003)
eGovernment: Information Society Commission, Dublin, Ireland. http://www.isc.ie
McKendrick: Making e-government more than a glorified service-delivery platform, SmartPlanet, 2009. http://www.smartplanet.com (2011)
OECD The e-Government Imperative: OECD e-Government studies. OECD (2003). https://doi.org/10.1787/9789264101197-en
The Obama Administrations Commitment to Open Government: Status Report (2012)
Porter, M.E.: Competitive Advantage: Creating and Sustaining Superior Performance, 1st Free Press edn. Free Press, New York (1998)
MMABP: Business System Modelling Specification. http://opensoul.panrepa.org/metamodel.html
Řepa, V., Svatoš, O.: Adaptive and resilient business architecture for digital age. In: Zimmermann, A., Schmidt, R., Jain, L.C. (eds.) Architecting the Digital Transformation. Springer International Publishing (2020)
Repa, V.: Life events: a crucial point of e-Government. In: Matulevičius, R., Dumas, M. (eds.) Perspectives in Business Informatics Research, pp. 33–47. Springer International Publishing, Cham (2015)
UML Superstructure Specification: v2.4, Object Management Group. https://www.omg.org/spec/UML/2.4 (2011)
Guizzardi, G.: Ontological Foundations for Structural Conceptual Models. Centre for Telematics and Information Technology; Telematica Instituut, Enschede (2005)
Heller, B., Herre, H.: Ontological categories in GOL. Axiomathes 14, 57–76 (2004). https://doi.org/10.1023/B:AXIO.0000006788.44025.49
Repa, V.: Modelling life cycles of generic object classes. In: Linger, H., Fisher, J., Barnden, A., Barry, C., Lang, M., Schneider, C. (eds.) Building Sustainable Information Systems, pp. 443–454. Springer US, Boston (2013)
Optimization of Life Events: Project CZ.1.04/4.1.00/D9.00002, Czech Ministry of Interior, https://www.mvcr.cz/clanek/optimalizace-zivotnich-situaci-ve-vztahu-k-registru-prav-a-povinnosti.aspx?q=Y2hudW09MQ%3d%3d
Ryhänen, K., Päivärinta, T., Tyrväinen, P.: Generic data models for semantic e-Government interoperability: literature review. Innov. Publ. Sect., 106–119 (2014). https://doi.org/10.3233/978-1-61499-429-9-106
Flak L.S., Solli-Saether H.: The shape of interoperability: reviewing and characterizing a central area within e-government research. In: 45th Hawaii International Conference on System Sciences, pp. 2643–2652 (2012)
Vasista, T.G.K.: Thoughtful approaches to implementation of electronic rulemaking. Int. J. Manag. Pub. Sect. Inf. Commun. Technol. 7(2), 43–53 (2016). https://doi.org/10.5121/ijmpict.2016.7205
Savvas, I., Bassiliades, N.: A process-oriented ontology-based knowledge management system for facilitating operational procedures in public administration. Exp. Syst. Appl. 36(3), 4467–4478 (2009). https://doi.org/10.1016/j.eswa.2008.05.022
Nolan, R.L.: Managing the computer resource: a stage hypothesis. Commun. ACM 16, 399–405 (1973)
Hammer, M.: The process audit. Harv. Bus. Rev. 85, 111–119, 122–123, 142 (2007)
Řepa, V., Šatanová, A., Lis, M., Korenková, V.: Organizational development through process-based management: a case study. Int. J. Qual. Res. 10(4) (2016). ISSN 1800-6450
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 Springer Nature Switzerland AG
About this chapter
Cite this chapter
Řepa, V. (2021). Digital Transformation of Public Administration. In: Zimmermann, A., Schmidt, R., Jain, L. (eds) Architecting the Digital Transformation. Intelligent Systems Reference Library, vol 188. Springer, Cham. https://doi.org/10.1007/978-3-030-49640-1_6
Download citation
DOI: https://doi.org/10.1007/978-3-030-49640-1_6
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-49639-5
Online ISBN: 978-3-030-49640-1
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)