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A Systematic Review of User-Centered Design Techniques

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Design, User Experience, and Usability. Interaction Design (HCII 2020)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12200))

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Abstract

There are many systems that do not have an adequate level of usability, even though this is one of the most relevant quality attributes in software products. Therefore, it chooses to redesign these systems through techniques that provide favorable results in usability evaluations. Several authors have proposed the User-Centered Design framework as the right one to obtain optimal results with respect to metrics of this attribute, since it aims to design understandable software products, considering the needs and interests of end-users. Because of that, this article presents a systematic review to identify the techniques and tools that have been used to make redesigns of graphical user interfaces of software products following the User-Centered Design approach and that have been successful in usability measurements. It also shows the most reported usability evaluation methods in these cases, and the reasons why this process took place. A total of 146 studies were identified, of which 19 were selected as relevant to this review. According to the analysis, the most used technique to perform redesigns is prototyping and the usability evaluation method more employed is testing with users.

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Acknowledgement

This study is highly supported by the Section of Informatics Engineering of the Pontifical Catholic University of Peru (PUCP) – Peru, and the “HCI, Design, User Experience, Accessibility & Innovation Technologies” Research Group (HCI-DUXAIT). HCI-DUXAIT is a research group of PUCP.

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Authors and Affiliations

  1. Pontificia Universidad Católica del Perú, San Miguel, Lima 32, Peru

    Elizabeth Salinas, Rony Cueva & Freddy Paz

Authors
  1. Elizabeth Salinas
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  2. Rony Cueva
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  3. Freddy Paz
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Corresponding author

Correspondence to Elizabeth Salinas .

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Editors and Affiliations

  1. Aaron Marcus and Associates, Berkeley, CA, USA

    Aaron Marcus

  2. World Usability Day and Bentley User Experience Center, Newton Center, MA, USA

    Elizabeth Rosenzweig

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Salinas, E., Cueva, R., Paz, F. (2020). A Systematic Review of User-Centered Design Techniques. In: Marcus, A., Rosenzweig, E. (eds) Design, User Experience, and Usability. Interaction Design. HCII 2020. Lecture Notes in Computer Science(), vol 12200. Springer, Cham. https://doi.org/10.1007/978-3-030-49713-2_18

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  • DOI: https://doi.org/10.1007/978-3-030-49713-2_18

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-49712-5

  • Online ISBN: 978-3-030-49713-2

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