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A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces

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Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems (HCII 2020)

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Abstract

In this work, we present the results of a systematic review about methods for evaluate the usability on ATM interfaces and tools utilized. Following a Systematic Review Process, a total of 132 studies were found and 96 discounting duplicates, where 12 works were finally selected for the review. We also found the most used tools for usability evaluations and the frequency of them in the selected studies. Finally, we found that there exist some usability evaluation methods and process for some systems, but in the case of ATM, there is not studies was found. This work is intended to give ideas for usability evaluations on ATM interfaces, giving information of the current status of the Systematic Review and potential studies that can help to perform usability evaluations for ATM, especially, quantitative type researches. Based on this information, we intend to propose a usability evaluation process oriented to ATM applications.

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Acknowledgments

We want to thank to participants from BBVA Perú, especially its ATM development team. Also, we thank to the “HCI, Design, User Experience, Accessibility & Innovation Technologies (HCI DUXAIT)” a research group from the Pontificia Universidad Católica del Perú (PUCP) for its support along the whole work.

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Authors and Affiliations

  1. Pontificia Universidad Católica del Perú, Avenida Universitaria 1801, San Miguel, Lima 32, Peru

    Joe Sahua & Arturo Moquillaza

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  1. Joe Sahua
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  2. Arturo Moquillaza
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Correspondence to Joe Sahua .

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Editors and Affiliations

  1. Aaron Marcus and Associates, Berkeley, CA, USA

    Aaron Marcus

  2. World Usability Day and Bentley User Experience Center, Newton Center, MA, USA

    Elizabeth Rosenzweig

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Sahua, J., Moquillaza, A. (2020). A Systematic Review of Usability Evaluation Methods and Tools for ATM Interfaces. In: Marcus, A., Rosenzweig, E. (eds) Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems. HCII 2020. Lecture Notes in Computer Science(), vol 12202. Springer, Cham. https://doi.org/10.1007/978-3-030-49757-6_9

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  • DOI: https://doi.org/10.1007/978-3-030-49757-6_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-49756-9

  • Online ISBN: 978-3-030-49757-6

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