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Addressing Fear and Lack of Knowledge of Older Adults Regarding Social Network Sites

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Human Aspects of IT for the Aged Population. Technology and Society (HCII 2020)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12209))

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Abstract

Information and communication technologies (ICT) are shaping the world we live, collecting evermore user data. This development does not stop when it comes older adults, who often feel uncertainty and discomfort when using digital technology, although ICT could promote active aging and independence if done right. In this paper, the results of two workshops are presented which analyse and promote solutions to the problems and fears regarding Social Network Sites. We could show that lack of knowledge, especially regarding technical terms, fear regarding data privacy and uncertainty regarding computer usage were main hurdles to technology adoption. The results were used to develop a prototype which received high UEQ scores among older adults. The evaluation demonstrated that small interface changes can make a great difference in a system’s perception, that benefits of use could best be provided by using actual examples and revealed a dilemma in need for data. Furthermore, we found that older adults are suspicious when providing data but like the personalization they get, when exposing them.

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Authors and Affiliations

  1. Institut für Multimediale und Interaktive Systeme, Universität zu Lübeck, Lübeck, Germany

    Torben Volkmann, Isabella Miller & Nicole Jochems

Authors
  1. Torben Volkmann
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  2. Isabella Miller
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  3. Nicole Jochems
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Corresponding author

Correspondence to Torben Volkmann .

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Editors and Affiliations

  1. Tsinghua University, Beijing, China

    Qin Gao

  2. Chongqing University, Chongqing, China

    Jia Zhou

Appendix

Appendix

New onboarding user interface of Historytelling, based on user feedback, translated from German.

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Volkmann, T., Miller, I., Jochems, N. (2020). Addressing Fear and Lack of Knowledge of Older Adults Regarding Social Network Sites. In: Gao, Q., Zhou, J. (eds) Human Aspects of IT for the Aged Population. Technology and Society. HCII 2020. Lecture Notes in Computer Science(), vol 12209. Springer, Cham. https://doi.org/10.1007/978-3-030-50232-4_9

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  • DOI: https://doi.org/10.1007/978-3-030-50232-4_9

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-50231-7

  • Online ISBN: 978-3-030-50232-4

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