Abstract
This paper suggests an adoption model for Enterprise Social Networks (ESN) based on Human Computer Interaction aspects in a developing country, Egypt. The study starts with an exploratory phase, where semi-structured interviews were conducted with ten of ESN users, from different operation levels, and in two organizations. Thematic analysis of interviews data suggested personal cognitive dimension of ESN adoption, such as: Perceived Value, Privacy, Power Distance Cultural Dimension, Management Support, Interactivity, and Usability. In light of these interview results, an adoption model was built.
The model was validated using a survey administered with a convenient sample of 82 permanent employees from different backgrounds and in various managerial levels, in the same two organizations operating in Egypt.
The statistical analysis of the model suggests that Interactivity, Perceived Value, Management Support, and Usability were found to have substantial influences on ESN Adoption. The suggested integrated model helps for better understanding of ESN from the users’ perception. This paper contributes with implications for ESN’s researchers, developers, and managers. This research presents a plausible, integrated framework for investigating the target phenomenon, especially for un-explored cultures.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Schuh, G., Schwartz, M.: Prerequisites for the Successful Launch of Enterprise Social Networks. In: Lödding, H., Riedel, R., Thoben, K.-D., von Cieminski, G., Kiritsis, D. (eds.) APMS 2017. IAICT, vol. 513, pp. 239–246. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-66923-6_28
Chin, Y., Evans, N., Choo, K.: Exploring factors influencing the use of enterprise social networks in multinational professional service firms. J. Organ. Comput. Electron. Commer. 2(5), 99–110 (2016). https://doi.org/10.1080/10919392.2015.1058118
Iriberri, A., Leroy, G.: A life-cycle perspective on online community success. ACM Comput. Surv. 41(2), 1–29 (2009). https://doi.org/10.1145/1459352.1459356
Wenger, E., McDermott, R., Snyder, W.M.: Cultivating Communities of Practice: A Guide to Managing Knowledge. Harvard Business School Press, Boston (2002)
Wehner, B., Ritter, C., Leist, S.: Enterprise social networks: A literature review and research agenda. Comput. Netw. 114, 125–142 (2017). https://doi.org/10.1016/j.comnet.2016.09.001
Crowd Analyzer, Social Media Users in Egypt: Face book Insights and Usage in Egypt (2018). https://www.digitalmarketingcommunity.com/indicators/facebook-insights-usage-in-egypt-2018. Accessed 29 Jan 2019
Bernard, H.R., Ryan, G.W.: Analyzing Qualitative Data. Sage, Thousand Oaks (2012)
Guest, G.: Applied Thematic Analysis. Sage, Thousand Oaks (2012)
Hofstede, G.: Cultures Consequences: Comparing Values Behaviours Institutions and Organisations across Nations. SAGE Publishing, Thousand Oaks (2001)
Khatri, N.: Consequences of power distance orientation in organisations. Vis. J. Bus. Perspect. 13(1), 1–9 (2009). https://doi.org/10.1177/097226290901300101
Hair, F., Anderson, E., Tatham, L., Black, C.: Multivariate Data Analysis with Readings, 4th edn. Prentice Hall, Englewood Cliffs (1995)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
El Said, G.R. (2020). Human Computer Interaction Aspects of Enterprise Social Networks: An Empirical Validation of Adoption Model in a Developing Country. In: Nah, FH., Siau, K. (eds) HCI in Business, Government and Organizations. HCII 2020. Lecture Notes in Computer Science(), vol 12204. Springer, Cham. https://doi.org/10.1007/978-3-030-50341-3_26
Download citation
DOI: https://doi.org/10.1007/978-3-030-50341-3_26
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-50340-6
Online ISBN: 978-3-030-50341-3
eBook Packages: Computer ScienceComputer Science (R0)