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Investigating Users Attitudes and Perceptions Towards the Usage of Smart City Apps

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Distributed, Ambient and Pervasive Interactions (HCII 2020)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12203))

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Abstract

The important role of citizens towards smart city success has been increasingly recognized by police makers, practitioners and academics. In light of this, smart apps are probably the most appealing smart city element to citizens, who are using these on a daily basis. Nevertheless, little was known about citizens attitudes and perceptions regarding the usage of smart city apps. In this paper, we reported the results derived from a questionnaire survey with 577 citizens in Guangzhou, China. The study investigated their use experience of smart city apps, in order to identify potential shortcomings of these apps and provide reference for their future optimization. The results show that Chinese citizens have high intention to use smart city apps, but they also have concerns about app service responsiveness, information accuracy, system reliability, perceived cost, and perceived risk.

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Notes

  1. 1.

    During data analysis, for the questions with positive meanings (Q6–Q7, Q12–Q17), the options “strongly disagree”, “disagree”, “neutral”, “agree” and “strongly agree” are assigned scores of 1, 2, 3, 4 and 5 respectively; for questions with negative meanings (Q8–Q11), the scores are assigned reversely, that is, 5 for “strongly disagree” and 1 for “strongly agree” and so on.

  2. 2.

    The data source is Android App Store.

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Authors and Affiliations

  1. Sun Yat-Sen University, Panyu District, Guangzhou, 510000, China

    Sirong Lin, Xinting Liang, Bingqian Zhang, Fei Xing & Guochao (Alex) Peng

Authors
  1. Sirong Lin
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  2. Xinting Liang
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  3. Bingqian Zhang
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  4. Fei Xing
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  5. Guochao (Alex) Peng
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Corresponding author

Correspondence to Guochao (Alex) Peng .

Editor information

Editors and Affiliations

  1. Smart Future Initiative, Frankfurt/Main, Germany

    Norbert Streitz

  2. Kyushu University, Fukuoka, Japan

    Shin'ichi Konomi

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Lin, S., Liang, X., Zhang, B., Xing, F., Peng, G.(. (2020). Investigating Users Attitudes and Perceptions Towards the Usage of Smart City Apps. In: Streitz, N., Konomi, S. (eds) Distributed, Ambient and Pervasive Interactions. HCII 2020. Lecture Notes in Computer Science(), vol 12203. Springer, Cham. https://doi.org/10.1007/978-3-030-50344-4_30

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  • DOI: https://doi.org/10.1007/978-3-030-50344-4_30

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