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Design Method of Online Health Education with Service Interaction System for the Elderly

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HCI International 2020 - Posters (HCII 2020)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1226))

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Abstract

The demand for elderly health education and health counseling is increasing and the quality of health services for the elderly needs to be improved. Therefore, the purpose of this study is to explore the factors that affect the elderly adults’ access to health education, and to establish the design method of related service system to improve the user experience. Research method: In this research a user journey map and an elderly user’s emotional experience map for the current health education service were drawn to find the pain points and the improvement suggestions. The focus group and the co-design workshop were held to get the design elements and suggestions of the aging health education service system.

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Acknowledgements

This study is supported by the Youth Fund for Humanities and Social Sciences Research of the Ministry of Education, No. 17YJCZH055. This study is supported by the College Students’ innovation project of East China University of science and technology, No. X19233.

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Authors and Affiliations

  1. School of Art Design and Media, East China University of Science and Technology, Meilong Road 130, Shanghai, China

    Binliang Chen, Yongyan Guo, Yinjun Xia, Yiyang Mao & Guanhua Wang

Authors
  1. Binliang Chen
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  2. Yongyan Guo
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  3. Yinjun Xia
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  4. Yiyang Mao
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  5. Guanhua Wang
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Corresponding author

Correspondence to Yongyan Guo .

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Editors and Affiliations

  1. University of Crete and Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Constantine Stephanidis

  2. Foundation for Research and Technology – Hellas (FORTH), Heraklion, Crete, Greece

    Margherita Antona

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Chen, B., Guo, Y., Xia, Y., Mao, Y., Wang, G. (2020). Design Method of Online Health Education with Service Interaction System for the Elderly. In: Stephanidis, C., Antona, M. (eds) HCI International 2020 - Posters. HCII 2020. Communications in Computer and Information Science, vol 1226. Springer, Cham. https://doi.org/10.1007/978-3-030-50732-9_5

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  • DOI: https://doi.org/10.1007/978-3-030-50732-9_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-50731-2

  • Online ISBN: 978-3-030-50732-9

  • eBook Packages: Computer ScienceComputer Science (R0)

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