Abstract
The business models of traditional banks and financial institutions have in the past been very conservative, and the stability of the business environment has also maintained the stability of the competencies required of those in the industry. However, the emergence of alternative sources of finance and growing competition has created a situation where the competences of financial companies and practitioners are under pressure, one of which is competences in sales.
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Rantala, J., Yllikäinen, M., Holopainen, T. (2020). Competences in Expert Sales. In: Kantola, J., Nazir, S., Salminen, V. (eds) Advances in Human Factors, Business Management and Leadership. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1209. Springer, Cham. https://doi.org/10.1007/978-3-030-50791-6_16
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