Skip to main content
SpringerLink
Log in

Usability Evaluation of an EHR to Improve Physician Performance

  • Conference paper
  • First Online:
Advances in Human Factors and Ergonomics in Healthcare and Medical Devices (AHFE 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1205))

Included in the following conference series:

  • 989 Accesses

Abstract

This study aims to determine usability issues experienced by primary care resident physicians when using an electronic health record (EHR) to improve physician performance. Primary care resident physicians participated in two rounds of usability tests to identify changes in the learning curve associated with the EHR. Sub-task analysis was instrumental in identifying multiple usability concerns. Novices and expert resident physicians experienced significantly fewer usability issues in round 2 than in round 1. These results highlight the areas of difficulty resident physicians with different experience levels are currently facing, which may increase physicians’ performance when using an EHR.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. CMS: Electronic Health Records (EHR) Incentive Programs. Regulations and Guidance (2016). https://www.cms.gov/Regulations-and-Guidance/Legislation/EHRIncentivePrograms/index.html?redirect=/ehrincentiveprograms/. Archived at WebCite®: http://www.webcitation.org/76yi79IpF

  2. Jamoom, E., et al.: Physician Adoption of Electronic Health Record Systems. Department of Health and Human Services, Centers for Disease Control and Prevention, National Center for Health Statistics, United States (2012)

    Google Scholar 

  3. ONC: What are the advantages of electronic health records? Frequently Asked Questions (2018). http://www.healthit.gov/providers-professionalsfaqs/what-are-advantages-electronic-health-records./. Archived at WebCite®: http://www.webcitation.org/76yi9JvkX

  4. Menachemi, N., Collum, T.H.: Benefits and drawbacks of electronic health record systems. Risk Manag. Healthc. Policy 4, 47–55 (2011)

    Article  Google Scholar 

  5. Goldzweig, C.L., et al.: Costs and benefits of health information technology: new trends from the literature. Health Aff. 28(2), w282–w293 (2009)

    Article  Google Scholar 

  6. Belden, J., Grayson, R., Barnes, J.: Defining and Testing EMR Usability: Principles and Proposed Methods of EMR Usability Evaluation and Rating. Healthcare Information and Management Systems, Chicago (2009)

    Google Scholar 

  7. ISO: Ergonomics of Human-System Interaction—Part 210: Human Centred Design for Interactive Systems, ISO 9241-210. International Standards Organization, Geneva (2010)

    Google Scholar 

  8. Barnum, C.: The magic number 5: is it enough for web testing? Inf. Des. J. 11, 160–170 (2003)

    Google Scholar 

  9. Hwang, W., Salvendy, G.: Number of people required for usability evaluation: the 10±2 rule. Commun. ACM 53(5), 130–133 (2010)

    Article  Google Scholar 

  10. Edition EHR Certification Criteria Grid Mapped to Meaningful Use Stage 2. HealthIT.Gov

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Internal Medicine – Division of Cardiovascular Medicine, University of Nebraska Medical Center, Omaha, NE, USA

    Martina A. Clarke

  2. Department of Family and Community Medicine, University of Missouri, Columbia, MO, USA

    Jeffery L. Belden

  3. Informatics Institute, University of Missouri, Columbia, MO, USA

    Jeffery L. Belden & Min S. Kim

  4. Department of Health Management and Informatics, University of Missouri, Columbia, MO, USA

    Min S. Kim

Authors
  1. Martina A. Clarke
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Jeffery L. Belden
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Min S. Kim
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Martina A. Clarke .

Editor information

Editors and Affiliations

  1. Department of Pathology, College of Medicine, Royal University Hospital, University of Saskatchewan, Saskatoon, SK, Canada

    Jay Kalra

  2. Center for Applied Systems Engineering, Veterans Affairs, Indianapolis, IN, USA

    Nancy J. Lightner

Rights and permissions

Reprints and permissions

Copyright information

© 2020 The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Clarke, M.A., Belden, J.L., Kim, M.S. (2020). Usability Evaluation of an EHR to Improve Physician Performance. In: Kalra, J., Lightner, N. (eds) Advances in Human Factors and Ergonomics in Healthcare and Medical Devices. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1205. Springer, Cham. https://doi.org/10.1007/978-3-030-50838-8_33

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-50838-8_33

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-50837-1

  • Online ISBN: 978-3-030-50838-8

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation