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The Use of Digital Technologies and the Transformation of Work in a Hemodialysis Clinic

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Advances in the Human Side of Service Engineering (AHFE 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1208))

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Abstract

This study aimed to identify how technology transforms the work of hemodialysis nurses. The methodology was field research with a qualitative approach using the analysis of the subject’s speech. Eleven questionnaires were administered to nurses working in hemodialysis clinics in the city of São Paulo, Brazil. The results pointed out that technology evolution gives conflicting expectations to the nurses that can be positive and negative. A positive expectation is the hope of enhancing care through the improvement of the contact nurse-patient. However, they also fear that technology causes dependence and expertise loss.

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Acknowledgments

This study was financed in part by the Coordenação de Aperfeiçoamento de Pessoal de Nível Superior – Brasil (CAPES) – Finance Code 001.

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Authors and Affiliations

  1. Postgraduate Production Engineering, Paulista University – UNIP, Rua Dr. Bacelar, 1212, 4th floor., São Paulo, SP, CEP 04026-002, Brazil

    Saturnina Alves da Silva Martins, Marcia Terra da Silva & Ivonaldo Vicente da Silva

Authors
  1. Saturnina Alves da Silva Martins
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  2. Marcia Terra da Silva
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  3. Ivonaldo Vicente da Silva
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Corresponding author

Correspondence to Saturnina Alves da Silva Martins .

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Editors and Affiliations

  1. IBM Research - Almaden, San Jose, CA, USA

    Jim Spohrer

  2. Centre for Economics and Public Administration, London, UK

    Christine Leitner

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da Silva Martins, S.A., da Silva, M.T., da Silva, I.V. (2020). The Use of Digital Technologies and the Transformation of Work in a Hemodialysis Clinic. In: Spohrer, J., Leitner, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1208. Springer, Cham. https://doi.org/10.1007/978-3-030-51057-2_21

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  • DOI: https://doi.org/10.1007/978-3-030-51057-2_21

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-51056-5

  • Online ISBN: 978-3-030-51057-2

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