Abstract
This research aimed to know the perception of users with motor disabilities who need to use assistive devices about how inclusive it is one of the leading ride-hailing platforms. Transportation app services have become aware of the needs of people with disabilities and the difficulties they face to integrate into active life to satisfy their basic and recreational needs. Thus, companies behind these services have developed alternatives in their service to reach the goal of inclusiveness. However, the remaining question is if they achieve such a goal. Two surveys were applied to assess the service. Results suggest that whereas the app advertises the inclusiveness of its service, more than half of users are not receiving the required attention. Eighty per cent of the participants considered necessary the provision of a vehicle physically adequate to their needs with only 36% who responded to have traveled in suitable cars.
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The authors extend their appreciation to many people who made this research possible, particularly the participants of the study.
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Rodríguez-Villaseñor, A., Reyna-López, P., Duque-Álvarez, A., Aceves-González, C., Rizo-Corona, L. (2020). Talking About Inclusiveness: How Inclusive Are Transportation App Services?. In: Di Bucchianico, G., Shin, C., Shim, S., Fukuda, S., Montagna, G., Carvalho, C. (eds) Advances in Industrial Design. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1202. Springer, Cham. https://doi.org/10.1007/978-3-030-51194-4_20
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DOI: https://doi.org/10.1007/978-3-030-51194-4_20
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