Abstract
With the rise of e-commerce and the rapid development of Express business, express cabinets have become a basic facility to solve the asymmetry of time between consignees and courier. In 2018, Qingdao, China has included express cabinets in social public service facilities. But the standard of express cabinet facilities is not uniform. This article investigates the existing intelligent express cabinet brands in the market, establish the usability evaluation indicators of the intelligent express cabinet service system; then build a System Usability Scale, analysis the data of the SUS to establish a preliminary standard for the availability of the intelligent express cabinet service system. Finally, starting from the service design concept, optimize the intelligent express cabinet service system, which is mainly used for the “last mile” delivery service.
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Wang, Z., Tang, Y. (2020). Research on Availability of Intelligent Express Cabinet Service System. In: Ahram, T., Falcão, C. (eds) Advances in Usability, User Experience, Wearable and Assistive Technology. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1217. Springer, Cham. https://doi.org/10.1007/978-3-030-51828-8_46
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DOI: https://doi.org/10.1007/978-3-030-51828-8_46
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