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How Information System Project Stakeholders Perceive Project Success

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Intelligent Computing (SAI 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1228))

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Abstract

A project is believed to be a success if implemented in accordance with the pre-defined time to completion, scope, and costs. Therefore, the research described herein sought to establish how project stakeholders view the success of information system (IS) projects. To attain this objective, the study addressed two basic issues: (1) the measures used to describe success for IS projects and (2) how project stakeholders evaluate success of IS projects. To explore these issues, a survey was administered to project managers, project team members, and end-users involved in an IS project, yielding 220 valid responses. The study identified ten IS-project success measures (SMs): project scope, project schedule, project costs, quality of project management, system quality, user satisfaction, information quality, service quality, system use, and net benefits. The study’s contribution is a five-step research methodology designed to obtain stakeholder perspectives of IS project success. The SMs identified within the study can be useful for practitioners undertaking empirical activities aimed at the successful management of IS projects. A practical implication of these results is to help project managers understand a project stakeholder’s perspective on IS project success. The study’s primary limitation was that the data were gathered only from government administration units in Poland and not from organizations engaged in business; therefore, further research is needed to confirm the generalizability of the study’s results.

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Acknowledgment

This research has been supported by a grant entitled “Success factors for information systems projects in public administrations - insight from Poland” from the National Science Centre in Poland, 2015/19/N/HS4/00749, 2016-2019.

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Authors and Affiliations

  1. University of Economics in Katowice, Katowice, Poland

    Iwona Kolasa & Dagmara Modrzejewska

Authors
  1. Iwona Kolasa
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  2. Dagmara Modrzejewska
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Correspondence to Iwona Kolasa .

Editor information

Editors and Affiliations

  1. Saga University, Saga, Japan

    Kohei Arai

  2. The Science and Information (SAI) Organization, Bradford, West Yorkshire, UK

    Supriya Kapoor

  3. The Science and Information (SAI) Organization, Bradford, West Yorkshire, UK

    Rahul Bhatia

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Kolasa, I., Modrzejewska, D. (2020). How Information System Project Stakeholders Perceive Project Success. In: Arai, K., Kapoor, S., Bhatia, R. (eds) Intelligent Computing. SAI 2020. Advances in Intelligent Systems and Computing, vol 1228. Springer, Cham. https://doi.org/10.1007/978-3-030-52249-0_36

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