Abstract
The ISO/IEC 33014 is an excellent guide for planning and implementing process improvement initiatives. The standard, however, only deals with improvement initiatives that are based on assessments of an organization’s processes. For the standard to be capable of dealing with a broader set of change initiatives the tactical level in the standard needs to be expanded with a new perspective. In this paper we present a proposal for such an expansion. The central part of this expansion is the introduction of a change-charter that defines the directions, policies and guidelines for these change initiatives. We propose that the charter be built on the nine change-aspects that we have previously aggregated through a comprehensive literature study of prominent change management literature.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
ISO: ISO/IEC/TR 33014. Information technology–Process assessment–Guide for process improvement, Geneva, Switzerland (2013)
Carstensen, P.H., Vinter, O.: Aspects you should consider in your action plan when implementing an improvement strategy. In: Mas, A., Mesquida, A., O’Connor, R.V., Rout, T., Dorling, A. (eds.) SPICE 2017. CCIS, vol. 770, pp. 467–480. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-67383-7_34
Carstensen, P.H., Vinter, O.: Developing action plans based on strategy – aspects to consider. Softw. Qual. Prof. J. 20(2), 4–15 (2018)
Carstensen, P.H., Vinter, O.: Eight aspects of actions in improvement plans. In: Larrucea, X., Santamaria, I., O’Connor, R.V., Messnarz, R. (eds.) EuroSPI 2018. CCIS, vol. 896, pp. 147–158. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-97925-0_12
Huy, Q.N.: Time, temporal capability, and planned change. Acad. Manag. Rev. 26(4), 601–623 (2001)
Ciborra, C.U., et al.: From Control to Drift. The Dynamics of Corporate Information Infrastructures. Oxford University Press, Oxford (2000)
Andersen, C.V., Krath, F., Krukow, L., Mathiasssen, L., Pries-Heje, J.: The grass root effort. In: Mathiassen et al. (eds.) Improving Software Organizations - From Principles to Practice, Addison-Wesley, Reading (2001)
Oakland, J.S.: TQM – Text with Cases, 3rd edn. Butterworth-Heinemann, Burlington (2003)
Mintzberg, H.: Structure in Fives - Designing Effective Organizations. Prentice-Hall, Englewood Cliffs (1983)
Kotter, J.P.: Leading Change. Harward Business Review Press, Boston (2012)
Stacey, R.: Strategic Management and Organizational Dynamics – The Challenge of Complexity, 6th edn. Pearson Educational Ltd., Essex (2011)
Liker, J.K.: The Toyota Way. Tata McGraw-Hill, New York (2004)
Kensing, F., Blomberg, J.: Participatory design: issues and concerns. Comput. Support. Coop. Work 7(3–4), 167–185 (1998)
Grover, V., Jeong, S.R., Kettinger, W.J., Teng, J.T.C.: The implementation of business process reengineering. J. Manag. Inf. Syst. 12(1), 109–144 (1995)
Pande, P.S., Holpp, L.: What is Six Sigma? McGraw Hill, New York (2000)
SPI Manifesto: Editors Jan Pries-Heje, Roskilde University, Jørn Johansen, DELTA Axiom (2010). www.iscn.com/Images/SPI_Manifesto_A.1.2.2010.pdf
Benner, M., Tushman, M.: Exploitation, exploration, and process management: the productivity dilemma revisited. Acad. Manag. Rev. 28(2), 238–256 (2003)
Mintzberg, H., Ahlstrand, B., Lampel, J.: Strategy Safari: A Guided Tour Through the Wilds of Strategic Management. Financial Times, 2nd edn. Prentice-Hall, London (2009)
Senge, P.M.: The Fifth Discipline: The Art and Practice of the Learning Organization. Doubleday, New York (1990)
Hammer, M., Champy, J.: Reengineering the Corporation: A Manifesto For Business Revolution. Harper Business, New York (1993)
Lewin, K.: Frontiers in group dynamics: concept, method and reality in social science; social equilibria and social change. Hum. Relat. 1, 5–41 (1947)
Balogun, J., Hailey, V.H., Gustafsson, S.: Exploring Strategic Change. Pearson, Harlow (2015)
Balogun, J., Hailey, V.H.: Devising context sensitive approaches to change: the example of Glaxo welcome. Long Range Plann. J. 35, 153–178 (2002)
ISO: ISO/IEC/TR 15504-4. Information technology–Process assessment–Guidance on use for process improvement and process capability determination, Geneva, Switzerland (2013)
Acknowledgments
We wish to thank Professor Jan Pries-Heje (Roskilde University) and Partner Jørn Johansen (Whitebox) for thoughtful discussions and review of the change-aspects. We also wish to thank the change management master students at Roskilde University for their contribution in the validation process.
The two authors of this paper are listed in alphabetical order only. The paper is a joint effort.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Carstensen, P.H., Vinter, O. (2020). Expanding the Tactical Level in ISO/IEC 33014 to Deal with a Broader Set of Change Initiatives. In: Yilmaz, M., Niemann, J., Clarke, P., Messnarz, R. (eds) Systems, Software and Services Process Improvement. EuroSPI 2020. Communications in Computer and Information Science, vol 1251. Springer, Cham. https://doi.org/10.1007/978-3-030-56441-4_2
Download citation
DOI: https://doi.org/10.1007/978-3-030-56441-4_2
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-56440-7
Online ISBN: 978-3-030-56441-4
eBook Packages: Computer ScienceComputer Science (R0)