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A Theoretical Model for Business Process Standardization

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Business Process Management Forum (BPM 2020)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 392))

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Abstract

Process standardization is for many companies a matter of strategic importance. Process standardization enables companies to provide consistent quality to customers and to realize returns of scale. Research in this area has investigated how process standardization impacts process outcomes, such as cycle time, quality, and costs. However, there are only limited insights into antecedents that lead to process standardization. Furthermore, it is not clear which contextual elements play a role when standardizing business processes. In this paper, we address this research gap by developing a theoretical model for business process standardization. The model is relevant for academics and practitioners alike, as it helps to explain and predict business process standardization by various antecedents and contextual factors.

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Acknowledgements

The work of Bastian Wurm has received funding from the EU H2020 program under the MSCA-RISE agreement 645751 (RISE_BPM).

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  1. Vienna University of Economics and Business, Vienna, Austria

    Bastian Wurm & Jan Mendling

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  1. Bastian Wurm
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Correspondence to Bastian Wurm .

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Editors and Affiliations

  1. Eindhoven University of Technology, Eindhoven, The Netherlands

    Dirk Fahland

  2. FBK-irst, Trento, Italy

    Chiara Ghidini

  3. University of Muenster, Münster, Germany

    Jörg Becker

  4. University of Tartu, Tartu, Estonia

    Marlon Dumas

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Wurm, B., Mendling, J. (2020). A Theoretical Model for Business Process Standardization. In: Fahland, D., Ghidini, C., Becker, J., Dumas, M. (eds) Business Process Management Forum. BPM 2020. Lecture Notes in Business Information Processing, vol 392. Springer, Cham. https://doi.org/10.1007/978-3-030-58638-6_17

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  • DOI: https://doi.org/10.1007/978-3-030-58638-6_17

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