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Human Factor on Software Quality: A Systematic Literature Review

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Computational Science and Its Applications – ICCSA 2020 (ICCSA 2020)

Part of the book series: Lecture Notes in Computer Science ((LNTCS,volume 12252))

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Abstract

Ensuring software quality is an important step towards a successful project. Since software development is a human-oriented process, it is possible to say that any factor affecting people will directly affect software quality and success. The aim of this study is to reveal which factors affect humans. For this purpose, we conducted a systematic literature review. We identified 80 related primary studies from the literature. We defined 7 research questions. For answering research questions, we extracted data from the primary studies. We researched human factors, methods for data collection and data analysis, publication types and years. Factors are grouped into 3 main groups: Personal factors, interpersonal factors, and organizational factors. The results show that personal factors are the most important category of human factors. It is seen that the most researched factors among personal factors are “experience” and “education”.

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References

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Acknowledgements

We would like to thank undergraduate students Halil İbrahim Uluoğlu and Yunus Emre Demir for their contribution to this SLR.

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Authors and Affiliations

  1. Department of Computer Engineering, Yıldız Technical University, Istanbul, Turkey

    Elcin Guveyi, Mehmet S. Aktas & Oya Kalipsiz

Authors
  1. Elcin Guveyi
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  2. Mehmet S. Aktas
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  3. Oya Kalipsiz
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Corresponding author

Correspondence to Elcin Guveyi .

Editor information

Editors and Affiliations

  1. University of Perugia, Perugia, Italy

    Osvaldo Gervasi

  2. University of Basilicata, Potenza, Potenza, Italy

    Beniamino Murgante

  3. Chair- Center of ICT/ICE, Covenant University, Ota, Nigeria

    Sanjay Misra

  4. University of Cagliari, Cagliari, Italy

    Chiara Garau

  5. University of Cagliari, Cagliari, Italy

    Ivan Blečić

  6. Clayton School of Information Technology, Monash University, Clayton, VIC, Australia

    David Taniar

  7. Department of Information Science, Kyushu Sangyo University, Fukuoka, Japan

    Bernady O. Apduhan

  8. University of Minho, Braga, Portugal

    Ana Maria A. C. Rocha

  9. Polytechnic University of Bari, Bari, Italy

    Eufemia Tarantino

  10. Polytechnic University of Bari, Bari, Italy

    Carmelo Maria Torre

  11. Department of Neurology, University of Massachusetts Medical School, Worcester, MA, USA

    Yeliz Karaca

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Guveyi, E., Aktas, M.S., Kalipsiz, O. (2020). Human Factor on Software Quality: A Systematic Literature Review. In: Gervasi, O., et al. Computational Science and Its Applications – ICCSA 2020. ICCSA 2020. Lecture Notes in Computer Science(), vol 12252. Springer, Cham. https://doi.org/10.1007/978-3-030-58811-3_65

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  • DOI: https://doi.org/10.1007/978-3-030-58811-3_65

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-58810-6

  • Online ISBN: 978-3-030-58811-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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