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Information Science-Knowledge Management-HCI-Project Management-CRM Models-Software Processes:

Implications To E-Commerce Open Design And Co-Design

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Computational Science and Its Applications – ICCSA 2020 (ICCSA 2020)

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Abstract

Information Science and Human-Computer Interaction (HCI) have often formed the fundamentals of Information Systems Analysis and Design (ISAD) aimed at creating better user experiences and addressing information overload. Data compression and information compression have thus become symbiotic disciplines. This paper investigates the efficacy of including Project Management (PM)-computational thinking as design considerations to Information Science-HCI and in the process, to investigate which of the customer relationship management models and software engineering processes are more suitable for open co-design. Three examples and user testing findings are presented as to how these three disciplines influence the design of navigational structures and creativity. The identified model for open co-design in our context is surprisingly, reflective of design thinking and agile methodology principles and values, and more specifically, Gartner’s and the IDIC CRM models.

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Acknowledgement

This paper is an extension of two group’s Project Management course assignments and an extension of an undergraduate capstone project, in Sunway University. We thank Dr. K. Daniel Wong for introducing design thinking and computational thinking, Dr. Juan Carlos Aguilera for supporting the idea of hybridizing online product design in the past and thought leaders past and present who motivated us.

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Correspondence to Chien-Sing Lee .

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Lee, CS., Yew, LY., Chew, PL., Chee, YK., Hiew, YT., Wong, JP. (2020). Information Science-Knowledge Management-HCI-Project Management-CRM Models-Software Processes:. In: Gervasi, O., et al. Computational Science and Its Applications – ICCSA 2020. ICCSA 2020. Lecture Notes in Computer Science(), vol 12254. Springer, Cham. https://doi.org/10.1007/978-3-030-58817-5_57

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  • DOI: https://doi.org/10.1007/978-3-030-58817-5_57

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-58816-8

  • Online ISBN: 978-3-030-58817-5

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