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Analyzing eID Public Acceptance and User Preferences for Current Authentication Options in Estonia

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Electronic Government and the Information Systems Perspective (EGOVIS 2020)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12394))

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Abstract

Estonia is an advanced digital society where eID is considered as part of the critical infrastructure. With the current number of e-services that the state offers to citizens and businesses, more than 2/3 of citizens regularly use eID today. We investigate the reasons that stand behind its public acceptance. We have conducted a survey among Estonian eID users with 268 respondents to find out which of the existing eID authentication methods are preferred the most (smart cards, Mobile ID, cloud-based solutions, bank links, usernames and passwords, etc.) and what are the decisive factors for these preferences. We have presented and discussed the results by interpreting the data with a set of pre-defined eID public acceptance factors. The outcomes suggest that users prioritize convenience, speed, and security as well as availability of co-existing multiple authentication methods that suit them depending on the setting and circumstances. Moreover, we explain the importance of other contributing factors specific to the case of Estonia.

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Authors and Affiliations

  1. Tallinn University of Technology, 12619, Tallinn, Estonia

    Valentyna Tsap, Silvia Lips & Dirk Draheim

Authors
  1. Valentyna Tsap
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  2. Silvia Lips
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  3. Dirk Draheim
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Corresponding author

Correspondence to Valentyna Tsap .

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Editors and Affiliations

  1. Department of Information Systems, Corvinus University of Budapest, Budapest, Hungary

    Andrea Kő

  2. National Research Council, Florence, Italy

    Enrico Francesconi

  3. Johannes Kepler University of Linz, Linz, Oberösterreich, Austria

    Gabriele Kotsis

  4. Vienna University of Technology, Vienna, Wien, Austria

    A Min Tjoa

  5. Johannes Kepler University of Linz, Linz, Oberösterreich, Austria

    Ismail Khalil

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Tsap, V., Lips, S., Draheim, D. (2020). Analyzing eID Public Acceptance and User Preferences for Current Authentication Options in Estonia. In: Kő, A., Francesconi, E., Kotsis, G., Tjoa, A., Khalil, I. (eds) Electronic Government and the Information Systems Perspective. EGOVIS 2020. Lecture Notes in Computer Science(), vol 12394. Springer, Cham. https://doi.org/10.1007/978-3-030-58957-8_12

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  • DOI: https://doi.org/10.1007/978-3-030-58957-8_12

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