Abstract
Most companies in the United States (U.S.) have asked their employees to work from home (WFH) since the COVID-19 pandemic. Therefore, work environment changed from office to home. However, home environment is designed for living purpose instead of working purpose. People may experience different levels of comfort visually, thermally, etc. when WFH. Because occupants can be affected differently by indoor environmental quality factors in office (e.g., difficult temperature adjustment based on personal preference) and at home (e.g., easy temperature adjustment), which could increase the experience of sick building syndrome (SBS). Evaluation of occupant comfort and health in office environment was widely explored before. Less research was conducted to explore occupant comfort and health when WFH. Therefore, this study compiled a comprehensive list of key factors and indicators of occupant comfort and health from previous literature. Then, a survey was designed and distributed in the U.S. to evaluate occupants’ satisfaction of home-based work or study environment and experience of SBS. The demographic analysis shows that diverse types of occupants were covered. Then, occupants’ satisfaction and experience of SBS when WFH were compared with regular work or study. The findings show that occupants’ satisfaction slightly increased while experience of SBS slightly decreased when WFH. More importantly, ocular symptoms were the top concern in regular work or study and WFH. This study shows the differences of satisfaction and experience of SBS between regular work or study and WFH, which also indicates a direction for future technologies to improve home environment, well-being, and health.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Mervosh, S., Lu, D., Swalse, V.: See which states and cities have told residents to stay at home, New York Times (2020). https://www.nytimes.com/interactive/2020/us/coronavirus-stay-at-home-order.html. Accessed 13 Jun 2020
Takeda, M., Saijo, Y., Yuasa, M., Kanazawa, A., Araki, A., Kishi, R.: Relationship between sick building syndrome and indoor environmental factors in newly built Japanese dwellings. Int. Arch. Occup. Environ. Health 82(5), 583–593 (2009)
Wong, S.K., et al.: Sick building syndrome and perceived indoor environmental quality: a survey of apartment buildings in Hong Kong. Habitat Int. 33(4), 463–471 (2009)
Haynes, B.P.: The impact of office comfort on productivity. J. Facil. Manag. 6(1), 37–51 (2008)
Mak, C.M., Lui, Y.P.: The effect of sound on office productivity. Build. Serv. Eng. Res. Technol. 33(3), 339–345 (2012)
Dhungana, P., Chalise, M.: Prevalence of sick building syndrome symptoms and its associated factors among bank employees in Pokhara Metropolitan, Nepal. Indoor Air 30, 244–250 (2019)
Ghaffarianhoseini, A.A., et al.: Sick building syndrome: are we doing enough? Archit. Sci. Rev. 61(3), 99–121 (2018)
Crook, B., Burton, N.C.: Indoor moulds, sick building syndrome and building related illness. Fungal Biol. Rev. 24(3–4), 106–113 (2010)
Singh, J.: Health, comfort and productivity in the indoor environment. Indoor Built Environ. 5(1), 22–33 (1996)
Lan, L., Wargocki, P., Wyon, D.P., Lian, Z.: Effects of thermal discomfort in an office on perceived air quality, SBS symptoms, physiological responses, and human performance. Indoor Air 21(5), 376–390 (2011)
Fang, L., Wyon, D.P., Clausen, G., Fanger, P.O.: Impact of indoor air temperature and humidity in an office on perceived air quality, SBS symptoms and performance. Indoor Air, Suppl. 14(SUPPL. 7), 74–81 (2004)
Dickerson, E.C., Alam, H.B., Brown, R.K.J., Stojanovska, J., Davenport, M.S.: In-person communication between radiologists and acute care surgeons leads to significant alterations in surgical decision making. J. Am. Coll. Radiol. 13(8), 943–949 (2016)
Rock, B.A.: Thermal zoning for HVAC design. ASHRAE J. 60(12), 20–30 (2018)
Li, D., Menassa, C.C., Kamat, V.R.: Non-intrusive interpretation of human thermal comfort through analysis of facial infrared thermography. Energy Build. 176, 246–261 (2018)
Tsai, D.H., Lin, J.S., Chan, C.C.: Office workers’ sick building syndrome and indoor carbon dioxide concentrations. J. Occup. Environ. Hyg. 9(5), 345–351 (2012)
Lai, A.C.K., Mui, K.W., Wong, L.T., Law, L.Y.: An evaluation model for indoor environmental quality (IEQ) acceptance in residential buildings. Energy Build. 41(9), 930–936 (2009)
Hwang, T., Jeong, T.K.: Effects of indoor lighting on occupants’ visual comfort and eye health in a green building. Indoor and Built Environment 20(1), 75–90 (2011)
Mui, K.W., Wong, L.T., Cheung, C.T., Yu, H.C.: An application-based indoor environmental quality (ieq) calculator for residential buildings. World Acad. Sci. Eng. Technol. Int. J. Archit. Environ. Eng. 9(7), 822–825 (2015)
Choi, J.H., Loftness, V., Aziz, A.: Post-occupancy evaluation of 20 office buildings as basis for future IEQ standards and guidelines. Energy Build. 46, 167–175 (2012)
Kang, S., Ou, D., Mak, C.M.: The impact of indoor environmental quality on work productivity in university open-plan research offices. Build. Environ. 124, 78–89 (2017)
Day, J.K., Futrell, B., Cox, R., Ruiz, S.N.: Blinded by the light: occupant perceptions and visual comfort assessments of three dynamic daylight control systems and shading strategies. Build. Environ. 154, 107–121 (2019)
Al horr, Y., Arif, M., Katafygiotou, M., Mazroei, A., Kaushik, A., Elsarrag, E.: Impact of indoor environmental quality on occupant well-being and comfort: a review of the literature. Int. J. Sustain. Built Environ. 5(1), 1–11 (2016)
La Roche, P., Milne, M.: Effects of window size and thermal mass on building comfort using an intelligent ventilation controller. Sol. Energy 77(4), 421–434 (2004). SPEC. ISS
Dahlan, N.D., Jones, P.J., Alexander, D.K., Salleh, E., Alias, J.: Daylight ratio, luminance, and visual comfort assessments in typical malaysian hostels. Indoor Built Environ. 18(4), 319–335 (2009)
Li, D., Menassa, C., Kamat, V.: Robust non-intrusive interpretation of occupant thermal comfort in built environments with low-cost networked thermal cameras. Appl. Energy 251, 113336 (2019)
Frontczak, M., Andersen, R.V., Wargocki, P.: Questionnaire survey on factors influencing comfort with indoor environmental quality in danish housing. Build. Environ. 50, 56–64 (2012)
Ren, L., Qiu, H., Wang, P., Lin, P.M.C.: Exploring customer experience with budget hotels: Dimensionality and satisfaction. Int. J. Hosp. Manag. 52, 13–23 (2016)
Day, J., Theodorson, J., Van Den Wymelenberg, K.: Understanding controls, behaviors and satisfaction in the daylit perimeter office: a daylight design case study. J. Inter. Des. 37(1), 17–34 (2012)
Kim, J., de Dear, R., Cândido, C., Zhang, H., Arens, E.: Gender differences in office occupant perception of indoor environmental quality (IEQ). Build. Environ. 70, 245–256 (2013)
Li, D., Menassa, C.C., Kamat, V.R.: Personalized human comfort in indoor building environments under diverse conditioning modes. Build. Environ. 126, 304–317 (2017)
Marmot, A.F., Eley, J., Stafford, M., Stansfeld, S.A., Warwick, E., Marmot, M.G.: Building health: an epidemiological study of ‘sick building syndrome’ in the Whitehall II study. Occup. Environ. Med. 63(4), 283–289 (2006)
Lan, L., Lian, Z., Pan, L.: The effects of air temperature on office workers’ well-being, workload and productivity-evaluated with subjective ratings. Appl. Ergon. 42(1), 29–36 (2010)
Beutell, N.J.: Work schedule, work schedule control and satisfaction in relation to work-family conflict, work-family synergy, and domain satisfaction. Career Dev. Int. 15(5), 501–518 (2010)
Tietjen, M.A., Myers, R.M.: Motivation and job satisfaction. Manag. Decis. 36(4), 226–231 (1998)
Sherman, L.E., Michikyan, M., Greenfield, P.M.: The effects of text, audio, video, and in-person communication on bonding between friends. Cyberpsychology: J. Psychosoc. Res. Cyberspace 7(2) (2013)
Bergmo, T.S., Kummervold, P.E., Gammon, D., Dahl, L.B.: Electronic patient-provider communication: Will it offset office visits and telephone consultations in primary care? Int. J. Med. Inform. 74(9), 705–710 (2005)
Kim, K., Lim, J.H., Proctor, R.W., Salvendy, G.: User satisfaction with tablet PC features. Hum. Factors Ergon. Manuf. 26(2), 149–158 (2016)
Chu, S.K.W., Kennedy, D.M.: Using online collaborative tools for groups to co-construct knowledge. Online Inf. Rev. 35(4), 581–597 (2011)
Goetz, K., Kleine-Budde, K., Bramesfeld, A., Stegbauer, C.: Working atmosphere, job satisfaction and individual characteristics of community mental health professionals in integrated care. Heal. Soc. Care Community 26(2), 176–181 (2018)
Farr, J.L.: Incentive schedules, productivity, and satisfaction in work groups: a laboratory study. Organ. Behav. Hum. Perform. 17(1), 159–170 (1976)
Shikdar, A.A., Das, B.: The relationship between worker satisfaction and productivity in a repetitive industrial task. Appl. Ergon. 34(6), 603–610 (2003)
Lee, Y.S.: Office layout affecting privacy, interaction, and acoustic quality in LEED-certified buildings. Build. Environ. 45(7), 1594–1600 (2010)
Kim, J., Candido, C., Thomas, L., de Dear, R.: Desk ownership in the workplace: the effect of non-territorial working on employee workplace satisfaction, perceived productivity and health. Build. Environ. 103, 203–214 (2016)
Roxburgh, S.: Exploring the work and family relationship: gender differences in the influence of parenthood and social support on job satisfaction. J. Fam. Issues 20(6), 771–788 (1999)
Mathieu, F.: Specialist, “transforming compassion fatigue into compassion satisfaction : top 12 self-care tips for helpers developing an early warning system for yourself top 12 self-care tips for helpers”, March, 2007
Runeson-Broberg, R., Norbäck, D.: Sick building syndrome (SBS) and sick house syndrome (SHS) in relation to psychosocial stress at work in the Swedish workforce. Int. Arch. Occup. Environ. Health 86(8), 915–922 (2012). https://doi.org/10.1007/s00420-012-0827-8
Wright, T.A., Cropanzano, R.: Psychological well-being and job satisfaction as predictors of job performance. J. Occup. Health Psychol. 5(1), 84–94 (2000)
Liaw, S.S., Huang, H.M.: Perceived satisfaction, perceived usefulness and interactive learning environments as predictors to self-regulation in e-learning environments. Comput. Educ. 60(1), 14–24 (2013)
Kinman, G., Jones, F.: A life beyond work? Job demands, work-life balance, and wellbeing in UK academics. J. Hum. Behav. Soc. Environ. 17(1–2), 41–60 (2008)
Portello, J.K., Rosenfield, M., Bababekova, Y., Estrada, J.M., Leon, A.: Health, comfort and productivity in the indoor environment. Ophthalmic Physiol. Opt. 32(5), 375–382 (2012)
Tham, K.W., Wargocki, P., Tan, Y.F.: Indoor environmental quality, occupant perception, prevalence of sick building syndrome symptoms, and sick leave in a green mark platinum-rated versus a non-green mark-rated building: a case study. Sci. Technol. Built Environ. 21(1), 35–44 (2015)
Jung, C.C., Liang, H.H., Lee, H.L., Hsu, N.Y., Su, H.J.: Allostatic load model associated with indoor environmental quality and sick building syndrome among office workers. PLoS One 9(4), e95791 (2014)
Jung W., Jazizadeh F.: Multi-occupancy indoor thermal condition optimization in consideration of thermal sensitivity. In: Smith, I., Domer, B. (eds.) Advanced Computing Strategies for Engineering. EG-ICE 2018. LNCS, vol 10864. Springer, Cham. (2018). https://doi.org/10.1007/978-3-319-91638-5_12
Despenic, M., Chraibi, S., Lashina, T., Rosemann, A.: Lighting preference profiles of users in an open office environment. Build. Environ. 116, 89–107 (2017)
Kojima, T., et al.: The impact of contact lens wear and visual display terminal work on ocular surface and tear functions in office workers. Am. J. Ophthalmol. 152(6), 933–940.e2 (2011)
Rosenfield, M.: Computer vision syndrome: A review of ocular causes and potential treatments. Ophthalmic Physiol. Opt. 31(5), 502–515 (2011)
Takigawa, T., et al.: A longitudinal study of aldehydes and volatile organic compounds associated with subjective symptoms related to sick building syndrome in new dwellings in Japan. Sci. Total Environ. 417–418, 61–67 (2012)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Guo, X., Chen, Y. (2020). Evaluation of Occupant Comfort and Health in Indoor Home-Based Work and Study Environment. In: Stephanidis, C., Duffy, V.G., Streitz, N., Konomi, S., Krömker, H. (eds) HCI International 2020 – Late Breaking Papers: Digital Human Modeling and Ergonomics, Mobility and Intelligent Environments. HCII 2020. Lecture Notes in Computer Science(), vol 12429. Springer, Cham. https://doi.org/10.1007/978-3-030-59987-4_34
Download citation
DOI: https://doi.org/10.1007/978-3-030-59987-4_34
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-59986-7
Online ISBN: 978-3-030-59987-4
eBook Packages: Computer ScienceComputer Science (R0)