Abstract
This research is to quantitatively evaluate the bank service contacts that can generate experience for users through experimental methods. The main process is to determine the quantitative mathematical calculation method, collect the perceptual evaluation index of the bank experience contact at the design stage, use the analytic hierarchy process to establish the evaluation index system, build the design participation model of the bank experience contact, and use the fuzzy analytic hierarchy process The contact design participation is calculated and the results are quantitatively evaluated. This research can provide reference for decision makers when setting up service contacts, and provide scientific and effective data evaluation scales for bank design transformation, development process, interaction design, service design, etc., for subsequent banking user experience. Research provides new methods.
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Acknowledgement
This paper is supported by the Art Project of National Social Science Foundation 2019 (Grant No. 2019BG110).
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Li, Y., Liu, FY., Hao, RM., Wu, ZH. (2020). Based on Inductive Quantization Method of Evaluation of Bank Experience Contact Design. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2020 – Late Breaking Posters. HCII 2020. Communications in Computer and Information Science, vol 1293. Springer, Cham. https://doi.org/10.1007/978-3-030-60700-5_54
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DOI: https://doi.org/10.1007/978-3-030-60700-5_54
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